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Customer Value Creation Behavior

. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon. For the;

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Customer Value Creation Behavior

. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon. For the;

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What to do with Unprofitable Customers? Customer Lifetime Value, Customer Metrics of Adverse Behavior, and Feasible Strategies for Managing Unprofitable Customers

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Customer Behavior

Now in a completely revamped second edition, the authors of Customer Behavior have adapted the content, length, and end-of-chapter;

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The Big Miss

customers and fail to act on what they fail to notice-thus are missing the biggest driver of profitable customer behavior!What are the emotional and;

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Customer Friendly

The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer;

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Customer Relationship Marketing

, intersecting with the following domains, namely customer buying behavior process models, customer satisfaction and loyalty, service quality, customer;

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Customer Relationship Marketing

, intersecting with the following domains, namely customer buying behavior process models, customer satisfaction and loyalty, service quality, customer;

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Customer Behavior and Online Satisfaction

How can customer satisfaction make a connection between customer's attitudes and mind-setting regarding online shopping? Customer;

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The Post-Pandemic Business Playbook

COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no;

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Customer Engagement

How customers and consumer behavior have been changing due to technology and other forces is of prime interest. This book addresses the;

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Customer Engagement

How customers and consumer behavior have been changing due to technology and other forces is of prime interest. This book addresses the;

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Keep Your Customers

to support it. Keep Your Customers provides from real-world consumer behavior stories, business best practices and CEO-led case;

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Maximizing Customer Loyalty

behavior, customer interaction, communication skills, stress management, ethics, and workplace safety. Addressing the particular challenges;

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Competitive Advantage of Customer Centricity

, marketing and sales mechanisms and changing employee behavior to create lifelong, high-value profitable customer relationships that satisfy the;

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Superior Customer Value In The New Economy

loyalty, and more. Each of these real-world examples provides excellent learning opportunities to model effective customer value behavior and;

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Artificial Intelligence for Customer Relationship Management

result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system;

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Artificial Intelligence for Customer Relationship Management

result. Today, CRM has evolved from storing and analyzing customers' data to predicting and understanding their behavior by putting a CRM system;

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Listen Up!

understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The;

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Loyalty Myths

these records, Ipsos Loyalty was able to precisely track the impact of this customer-centric construct on actual purchasing behavior. The;

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Unraveling the mystery of online conversion rates

As an online marketing professional or entrepreneur, have you ever wondered what influence the choice for contacting customer service;

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Innovating Analytics

. However, NPS has not kept pace with the evolving world of customer behavior and customer experience analytics. Enter the Word of Mouth Index (WoMI;

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Artificial Intelligence for Customer Relationship Management

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer;

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Artificial Intelligence for Customer Relationship Management

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer;

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Consumer Behavior

Consumer behavior refers to the research and study of particular groups of buyers, focusing on their buying needs, buying pattern, their;

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Social Media as a Strategic Tool to raise Customer Brand Awareness

social networks and the today's customer behavior in emerging markets will be analyzed. More precisely, the author highlights specific features;

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Which Customers Pay?

which moderate the relationship between supplier behavior and sales performance. The results support companies to identify and target customer;

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