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So You Want to Be Customer-Centric?

just 99 pages, So You Want to Be Customer-Centric? helps you shake the habits that are preventing companies being truly customer-centric. This;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Ignore Your Customers (and They'll Go Away)

field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer;

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Multichannel Marketing

cross-channel campaigns. Multichannel marketing expert Akin Arikan takes you from customer acquisition to customer relationship management with;

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More Loyal Customers

Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty;

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Customer-Centric Project Management

project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how;

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Customer-Centric Project Management

importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and;

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How Creating Customer Value Makes You a Great Executive

, measuring customer value added, circle of promises, customer-centric circles, bill of rights, total customer value management. Remember, if you;

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The Ten Demandments

don't get it. It is a call to action that will, finally and forever, show you how to satisfy each customer first, last, and always. Marketing;

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Customer-Centric Knowledge Management

of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging;

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Customer-Centric Marketing

find actionable advice to help you pull together these seemingly independent elements to create a customer-centric business model that;

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The Customer Conundrum

worse is that this "gulf" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary;

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Who Stole My Customer?

might be shocked at what you see. You'll systematically discover the real drivers of customer loyalty in your business, so you can focus your;

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Handbook on Customer Centricity

purchase if you want to get out of functional silos and build a truly customer-centric organization. This book illustrates that customer centricity;

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Customer Centricity

insights to help you understand: Why customer centricity is the new model for success in today's data-driven environment. How the ideas of brand;

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Acquiring, Processing, And Deploying Voice Of The Customer

be the decade of the customer. Meeting their wants, needs, and desires better than anyone else will be paramount to your organization's;

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Designing the CustomerCentric Organization

century, they must have the ability to do business based on what the customer wants. Designing the Customer Centric Organization;

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ExperienceCentric Organization, The How to win through customer experience

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a;

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Customer Centricity

environment? This books takes the reader on a journey of what it means to be truly customer centric from a systems thinking perspective by considering;

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Customer Service Tips for exUBERant Drivers

people's lives so much simpler. If you want to be a part of this revolution keep reading because there's a way to help you get started in the;

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The Passenger Has Gone Digital and Mobile

being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout;

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Customer-Centric Marketing

to show how the marketing theories and tools work in actual business scenarios. Customer-Centric Marketing covers contemporary issues such as;

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Customer Experience Edge: Technology And Techniques For Deli

in shaping customer centric strategies and technologies for leading companies, three innovators bring you practical and proven ways to create your;

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Profit Maximization Through Customer Relationship Marketing

, educators, and students with a deeper understanding of the wide range of issues relevant to customer centric marketing. This informative resource;

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Profit Maximization Through Customer Relationship Marketing

, educators, and students with a deeper understanding of the wide range of issues relevant to customer centric marketing. This informative resource;

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Walking the Talk

shadows, and if you want to change the culture you have to walk the talk. This book shows you how. Walking the Talk covers everything from;

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