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Your Customer Rules

that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and;

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42 Rules for Growing Enterprise Revenue (2nd Edition)

of your business more relevant to customers. The rules cover critical concepts, including:

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NVQ Level 2 Certificate Customer Service (QCF)

language - Follow the rules to deliver customer service - Give customers a positive impression of yourself and your organisation - Deliver reliable;

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Farm Don't Hunt

this model have to play by an entirely new set of rules, rules which generally favor the customer over the seller. But this new model also;

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Delivering Knock Your Socks Off Service

bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers;

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42 Rules for Outsourcing Your Call Center (2nd Edition)

/>'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a must-have for all call center managers hoping to improve customer;

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People Love You

Trusted Advisor *2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company s;

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Customer Service New Rules

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Customer Rules

A former executive vice president at Walt Disney World outlines essential rules for winning and keeping customers while growing profits;

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Customer-Centric Marketing

or failure in the marketplace. This guide helps you sort it all out, and make your organization rise to the top. * Define the new customer;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

that are changing your customer's expectations of the way you do business. You'll learn inside secrets of wildly successful customer service;

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Sales From Your Heart

Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;

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Who Stole My Customer?

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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That's Customer Focus!

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best;

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Content Rules

blog posts that cultivate fans, arouse passion for your products or services, and ignite your business? Content Rules equips you for online;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;

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Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;

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Twenty Ways to Improve Customer Service

Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;

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Winning Customer Centricity

(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;

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Winning Customer Centricity

(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;

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Successful Customer Service

your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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Practical Zendesk Administration

Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices;

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Unseen Untold Is Unsold

your ideas and most of all selling yourself. Don believes there are rules to every game and if you play by the rules you will win. He will;

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