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Customer Sense

An insightful look at how touch, taste, smell, sound, and appearance effect how customers relate to products on a sensory level, and how;

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Common Sense Customer Service

Victoria Wells has been in the customer service field for over 30 years. She has a unique perspective on the role of a customer service;

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Focusing on Your Customer

with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime;

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Sense and Respond

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the;

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Service Starts with a Smile

Customer service expert Cary Cavitt shares 69 ways to bring customers back time and again. Having personally served over 100,000 customers;

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Making Sense of Lean Six Sigma Process Improvement

, increase consistency and maximise customer satisfaction. ;

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More Loyal Customers

Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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The Ten Commandments of Customer Service

Are you sick and tired of bad customer service? We all are Do you feel customer service is becoming a dying art? We all do Do you wish;

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Customer Advisory Boards

Learn why customer advisory boards are so successfuland how to create one for any business! From a leading authority in business management;

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Sense and Respond

, their customers' needs, and use digital capabilities to swiftly and effectively respond. Sense and Respond: Capturing Value in the Network Era;

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Digital Sense

marketing technologies and social business strategy to continuously deliver a personalized experience to ever-changing customers. Even if;

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Customer-Supplier Relationships in B2B

This book explores customer-supplier relationships in B2B markets focusing on interaction between parties. Drawing on three fields;

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Customer Supplier Relationships in B2B

This book explores customer-supplier relationships in B2B markets focusing on interaction between parties. Drawing on three fields;

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Customer Sense

product itself? Dr. Krishna helps managers to understand how customers relate to products on a sensory level, detailing the specific interactions;

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Creating And Managing Superior Customer Value

Superior Customer Value (SCV) advances theory and offers new tools useful for measuring value dimensions and strength. Achieving highly;

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How to Get Your Customers Swearing by You, Not at You

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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Statistical Methods in Customer Relationship Management

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;

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God's Favorite Customer .. Customer .. CUSTOMER. Father John Misty, CD

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals

We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Build for Change

entire emerging generation of customers who hate doing business with them. These companies are going to die from some form of customer stress a;

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