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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Building Customer-brand Relationships

wants to communicate to customers and prospects. This text takes a different view - that the marketer and the customer build the ongoing brand;

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Building Customer-Brand Relationships

wants to communicate to customers and prospects. This text takes a different view - that the marketer and the customer build the ongoing brand;

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Financial Communications

its customer base, improve relationships, and derive better brand awareness amongst key stakeholders within the industry.;

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The Service Consultant

day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content;

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The Customer Century

. Companies must learn to integrate communications three dimensionally; externally with key customers, vertically between senior management and front;

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The New Marketing Paradigm

This book tells why mass marketing no longer works - and shows how integrated communications programs can respond to each customer.;

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Meeting Customer Needs

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular;

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Microsoft Crm For Dummies

This is the ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software;

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Service Management in Computing and Telecommunications

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Marketing Events as a Supportive Tool for Customer Loyalty

to meet the research objectives will be presented. Part two provides the theoretical framework of customer loyalty. Terms, advantages and;

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Effective Communications in Easy Steps

, customer-centric thinking here; just informed, clear, practical and commonsense advice on how to use communications to actually get the right;

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Introduction to Business Communications

management, public relations, customer relations, public relations, etc. This book is compiled in such a manner, that it will provide in-depth;

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Integrated Marketing Communications

efficientway in order to develop long-term, profitable customer relationships that build brands and create brand equity.;

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Marketing

The customer value theme is integrated throughout this text and marketing communications, services marketing, global marketing and;

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Making Customers Count

Making Customers Count started as a collection of case studies of companies which had introduced programmes of customer care. But what;

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Social Media and Interactive Communications

it would seem that direct and immediate interactive communication with customers and stakeholders would be of benefit in terms of general;

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Social Media and Interactive Communications

it would seem that direct and immediate interactive communication with customers and stakeholders would be of benefit in terms of general;

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Direct and Interactive Marketing

marketing plan: Testing and Research Analytical Techniques Customer Acquisition Understanding Buying Building a Customer Database Customer;

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Corporate Conversations

profitability, better customer acquisition and retention, and enhanced reputation. Without a strategically managed employee communications strategy;

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Industrial Marketing Strategy

Develop customer-focused, market-driven strategies for today's competitive marketplace...Industrial Marketing Strategy Widely regarded as a;

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Service Excellence

By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize;

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Customer-Centric Marketing

The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new;

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The Business Etiquette Bible

successfully connect with todayIs customer, and manage its online reputation? And what key rules should working professionals follow when interacting;

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Hospitality And Catering

Hospitality and Catering: A Closer Look examines the essential elements of the industry, including customer service, front office;

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