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Crowning the Customer

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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Customer Service: Pearson New International Edition

; understanding the customer of the 21st century; embracing new technologies; call centers; customer service over the Internet; and enhancing service;

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21st Century Business: Customer Service, Student Edition, International Edition

The 21ST CENTURY BUSINESS SERIES, 2e, International Edition is an innovative instructional program providing instructors with the greatest;

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The Customer Century

thriving in the upcoming 'customer century'.;

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Designing the CustomerCentric Organization

century, they must have the ability to do business based on what the customer wants. Designing the Customer Centric Organization;

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Customer Management Excellence

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it;

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21st Century Business

The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver;

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The Ultimate Customer Support Executive

of service, why are not companies listening to their own customer support teams, the people who know their customers best? How does this flawed;

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Perspectives in Total Quality

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis;

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Follow That Customer!

For as long as there has been commerce, sellers have tried to predict what people, and their customers in particular, wanted to buy. In the;

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Statistical Methods in Customer Relationship Management

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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Profit Maximization Through Customer Relationship Marketing

: Measurement, Prediction, and Implementation takes the various elements of customer centric marketing and brings them together using the latest;

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Profit Maximization Through Customer Relationship Marketing

: Measurement, Prediction, and Implementation takes the various elements of customer centric marketing and brings them together using the latest;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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People Love You

competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the;

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How Excellent Experiences affect Customer Loyalty

new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and;

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Customer Behavior and Online Satisfaction

of customer which can be the first step to start and utilize strategies that lead to customer retention- the most valuable corporate asset. Regarding;

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Listen Up!

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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Crafting Customer Experience Strategy

When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their;

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Marketing in the 21st Century [4 volumes]

relations, e-tailing to customer-retention strategies, overseas expansion to promoting sports products, Marketing in the 21st Century covers the;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Speaking Frankly About Customer Relationship Management

strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement;

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