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Service delivery at crossroad

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The New Public Governance in Public Service Delivery

chair 'Public Administration, in particular the study of policy processes within the public sector' at Erasmus University's Dept. of Public;

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Collaboration in Public Service Delivery Promise and Pitfalls

needed for successful collaboration in public service delivery. This timely and comprehensive book is useful for students at all levels;

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Collaboration in Public Service Delivery Promise and Pitfalls

needed for successful collaboration in public service delivery. This timely and comprehensive book is useful for students at all levels;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Enhancing Accountability in Public Service Delivery through Citizens' Charters

transparency, accountability and responsiveness in public service delivery. This book focuses on the citizens' charter which is one of the most;

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Reinventing Public Service Delivery in India

This volume focuses on successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication;

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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services

The third publication in MSP University s best-selling Managed Services Series, The Best I.T. Service Delivery BOOK EVER covers all;

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Assistive Technology Service Delivery

Assistive Technology Service Delivery: A Practical Guide for Disability and Employment Professionals provides professionals working;

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Empowerment through Service Delivery

Empowerment through Service Delivery critically appraises the challenges facing infrastructure and service delivery in South Africa. It;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Obtaining Value from Big Data for Service Systems, Volume I

Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation;

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Digital Service Delivery in Africa

effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery;

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Community-Based Service Delivery

This book takes up the challenge of the failure of most initiatives in community-based service delivery to address the significant;

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e-Governance, Service Delivery and Customer Satisfaction

delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer;

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Document Delivery Services

in: Miami University University of Colorado at Denver University of Montana at Missoula Purdue University Libraries Document Delivery;

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Service Operation

Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will;

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Public Service Logic

Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery;

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Service delivery

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Service Design and Delivery

task: Design Thinking and Societal Consideration. In other words, we will look at Service Design and Delivery from the innovator's viewpoint as;

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Rights based Integrated Child Protection Service Delivery Systems

The Sourcebook-IV provides training modules for rights-based integrated child protection service delivery systems at the secondary and;

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Services Operations Management

A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas;

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Service Delivery Platforms

It is becoming increasingly important for telecom operators to be able to provide service delivery platforms (SDP) quickly and efficiently;

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Service Delivery Platforms

It is becoming increasingly important for telecom operators to be able to provide service delivery platforms (SDP) quickly and efficiently;

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Trust, Voice, and Incentives

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA;

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The Delivery of Psychological Services in Schools

psychology. Part 2 focuses on psychological service delivery issues as they are affected by particular models of service delivery and the settings;

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