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Enhancing Accountability in Public Service Delivery through Citizens' Charters

transparency, accountability and responsiveness in public service delivery. This book focuses on the citizens' charter which is one of the most;

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Trust, Voice, and Incentives

toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public;

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Reinventing Public Service Television for the Digital Future

now expanding the delivery of diverse goals and enhancing public accountability. Drawing on 50 interviews with media industry and academic;

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e-Governance, Service Delivery and Customer Satisfaction

. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received;

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Fiscal Management

Accountability of government to citizens?the idea that the public sector must answer to the people for its performance?is the foundation;

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Public Service Logic

Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery;

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Accountability in the Contemporary Constitution

chapters explore the public service principle, the impact of new public management on public service delivery, and the relationship between;

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Combating Corruption Through Electronic Governance in Least Developed and Post-war Countries

and service delivery keeping in view of the experience of Afghanistan. The book includes examples of good practices in electronic public;

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Collaboration in Public Services

emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public;

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Collaboration in Public Services

emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public;

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Subversive Citizens

examination of how official policy objectives can be 'subverted' through the actions of staff and users. It discusses the role of public policy in the;

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Collaboration in Public Service Delivery Promise and Pitfalls

major types of collaboration in public service delivery through a governance lens. Featuring careful analysis with a global scope, this book;

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Collaboration in Public Service Delivery Promise and Pitfalls

major types of collaboration in public service delivery through a governance lens. Featuring careful analysis with a global scope, this book;

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The New Public Governance in Public Service Delivery

Administration, Faculty of Social Sciences. Topics in this booklet include: what is good public service delivery? * splitting up and reconnecting;

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Building Better Public Services

for decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more;

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Effective Public Manager 5th Edition

and mobile technology on management, multi-sectoral public service delivery, innovation and cross-sector collaboration, environmental;

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OECD Studies on Public Engagement Focus on Citizens

, author We-think: Mass innovation not mass production "We cannot engage the public only on issues of service delivery;

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Accountability to Combat Corruption

of accountability arrangements to combat corruption in the delivery of infrastructure services. These findings, reviews, country case studies, case surveys;

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Public Service Management and Asylum

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are;

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Public Service Management and Asylum

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are;

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Empowerment through Service Delivery

Empowerment through Service Delivery critically appraises the challenges facing infrastructure and service delivery in South Africa. It;

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Public Service Reforms in a Small Island State

particular reform theme: transparency and accountability; civil service systems and HR management; service delivery and digitalisation; organisation;

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Public Service Reforms in a Small Island State

particular reform theme: transparency and accountability; civil service systems and HR management; service delivery and digitalisation; organisation;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Governance in Developing Asia

in developing Asia. The World Development Report 2004 set a framework for public service delivery in terms of the short and long roads to accountability;

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Governance in Developing Asia

in developing Asia. The World Development Report 2004 set a framework for public service delivery in terms of the short and long roads to accountability;

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