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Services Operations Management

A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas;

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Service Design and Service Thinking in Healthcare and Hospital Management

blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and;

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Service Design and Delivery

Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services;

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Soa Design Patterns

offers expert guidance in the form of proven design patterns (and anti-patterns) to minimize the risk and maximize the potential of service;

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Mobile Middleware Content & Service Delivery Platforms Assessment

, management and delivery. The purpose of the research is to design a technology classification model for Mobile Content & Services Delivery Platforms;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Service Science

in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations;

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Managing and Marketing Health Services

, managers and professionals in managing the design and delivery of health care services. It introduces a number of key themes - the service design;

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Designing Service Excellence: People and Technology

focus mainly on service design, management, and delivery are likely to find increasingly that, for survival, service is a matter of life or;

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Designing Service Excellence

understanding of the relationship between people and technology along with an ergonomic approach to the design and management of service delivery that;

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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services

aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models: Hardware Warranty, Break-Fix;

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Public Service Management and Asylum

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are;

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Public Service Management and Asylum

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are;

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Designing Performance Appraisal

studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct;

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Continuous Quality

. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing;

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The New Public Governance in Public Service Delivery

Administration, Faculty of Social Sciences. Topics in this booklet include: what is good public service delivery? * splitting up and reconnecting;

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Empowerment through Service Delivery

Empowerment through Service Delivery critically appraises the challenges facing infrastructure and service delivery in South Africa. It;

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Collaboration in Public Service Delivery Promise and Pitfalls

promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the;

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Collaboration in Public Service Delivery Promise and Pitfalls

promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the;

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Building Better Public Services

increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Digital Service Delivery in Africa

effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery;

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Document Delivery Services

Design and maintain document delivery services that are ideal for academic patrons! In Document Delivery Services: Contrasting Views;

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e-Governance, Service Delivery and Customer Satisfaction

delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer;

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Service Operation

Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will;

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Obtaining Value from Big Data for Service Systems, Volume I

Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation;

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