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Service Mindset

impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six;

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Listen Up!

organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an;

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Step Up And Lead

. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead;

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Perfect Phrases for Lead Generation: Hundreds of Ready-To-Use Phrases for Finding New Customers, Keeping Your Pipeline Full, and Growing Your Sales

cashExpand your customer base-and grow your sales-faster, bigger, and better Filled with hundreds of ready-to-use phrases, specific sales pitches;

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Speaking Frankly About Customer Relationship Management

customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working;

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More Loyal Customers

Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty;

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Marketing Automation For Dummies

Multiply the effectiveness of your campaigns with marketing automation Marketing automation technology has been shown to dramatically;

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SugarCRM For Dummies

your sales opportunities* Build campaigns, track their success, and grow your contact list with Web-to-lead forms* Manage customer issues and;

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Information Technology a Partner for Customer Satisfaction in Banking

you feel when after these IT innovations, quality of service does not improve? Does your bank seek your view as a customer, or that of its;

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Sales From Your Heart

Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;

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Customer Service Management Training 101

with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike;

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Transform Customer Experience

their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to;

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Customer-Driven Transformation

organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber;

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Using Information to Develop a Culture of Customer Centricity

precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to;

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Slow Down, Sell Faster!

Faster sales pitches won't lead to faster sales. The key to speeding up the sales process is to actually slow down and get in sync with;

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Ignore Your Customers (and They'll Go Away)

leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your;

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Your Customer Rules

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Winning at Social Customer Care

technology provider fits with your companyrecruit and train a stellar team of social customer service agentsestablish a scalable;

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Choose Your Customer

Customer provides detailed and actionable advice on how to compete successfully with the aggressive giants, grow your customer base, and increase;

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Disruptive Selling

with the new realities of today. You owe it to yourself and to your customers. There is no excuse for being boring.;

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Subscription Marketing

through content and community Add value to the customer relationship Align with customers' deeper values Whether you're marketing cloud;

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Winning Customer Centricity

: Integrate customers into your company's very DNA, from strategy to infrastructure Choose and connect with the right customers and build long-term;

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Winning Customer Centricity

: Integrate customers into your company's very DNA, from strategy to infrastructure Choose and connect with the right customers and build long-term;

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Infusionsoft Cookbook

using Infusionsoft * Attract leads and build your list efficiently * Understand the different strategies to sell and get paid * Create;

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Customer Data Platforms

Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers;

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