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Brand-Specific Leadership

corporate brand? The author Felicitas Morhart answers this question in a twofold way: First, in terms of what managers should do and second;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening;

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What's Your Golden Goldfish

in the goldfish trilogy. The first book was an Amazon Best Seller entitled, What's Your Purple Goldfish. Purple focused on customers. The second;

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Know When to Break the First Rule

gifts that all customer-centric employees crave: autonomy, mastery and purpose. Know When To Break The First Rule will change the way you look;

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The Customer Comes Second

employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Service Training 101

first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling;

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Employees First Customer Second

employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet;

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Crowning the Customer

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by;

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Nanoelectronics

customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization. MARSHALL;

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Call Center

Gwendolyn Oglesby has built her entire career working in customer service, creating memorable employee-customer experiences and positive;

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Payroll Record Book (for 1-50 Employees)

, taxes, and customer records within your business.;

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The Big Book of Customer Service Training Games

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games;

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The Agile Enterprise

implementation of Agile through the entire enterprise to meet customer needs. Veteran Agile coach Mario Moreira argues that two critical conditions must;

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Nice Companies Finish First

doesn't pay to be a jerk - to employees, customers, competitors, or anyone else. In Nice Companies Finish First, Shankman, a pioneer in modern PR;

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Employee Management and Customer Service in the Retail Industry

Employee Management and Customer Service in the Retail Industry , by Gary Heil and Chris Thomas, attempts to combine the psychology;

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Hug Your Customers

, which calls for a personal relationship with customers and an emphasis on customer service, and explains how this approach attracts great;

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Outside in

was a focus on customer experience, the most powerful--and misunderstood--element of corporate strategy today. Customer experience is, quite;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Customer Value Creation Behavior

We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators;

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Customer Value Creation Behavior

We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators;

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The Service Providers

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer;

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Love Thy Customer

train their employees on how to prevent personnel problems from hurting the bottom line. Now, in an age where being customer-focused is a;

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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The Impact of Effective Communication on the perceptions of employees

In the business world, influenced by fluctuating demand and supply, customer expectations, needs and concerns from employees, effective;

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