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Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;
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exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;
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exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;
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In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more;
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between you and your customers, and emphasises value measurement and selection of the right benefits, enabling you to integrate the loyalty;
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between you and your customers, and emphasises value measurement and selection of the right benefits, enabling you to integrate the loyalty;
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In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more;
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targeted business that the digital giants just can't match. From unbeatable customer service to superior pricing and product selection, Choose Your;
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Advanced Customer Analytics provides a clear guide to the specific analytical challenges faced by the retail sector. The book covers the;
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This book offers an introduction to various models and methods for green supplier evaluation and selection (GSES) within different;
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This book offers an introduction to various models and methods for green supplier evaluation and selection (GSES) within different;
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With the dawn of Supply Chain Management and Customer Relationship Management practices, ERP systems have evolved to become the core of e;
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This book provides the knowledge necessary for succeeding in a world where companies increasingly work side-by-side with customers to;
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before buying in store. Omnichannel Retail celebrates all the advantages of the physical shopping experience, from its sensory selection through;
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before buying in store. Omnichannel Retail celebrates all the advantages of the physical shopping experience, from its sensory selection through;
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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call;
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This book provides the knowledge necessary for succeeding in a world where companies increasingly work side-by-side with customers to;
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Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;
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Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;
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Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;
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Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;
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customer for meetings and conventions, the planners in charge of site selection, and facilities they commonly use. Also includesIndustry Insiders;
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This title includes a number of Open Access chapters. This book looks at a selection of important business management techniques;
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The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;
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Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;
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