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A Guide to Customer Service Skills for the Service Desk Professional

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Quality Customer Service Rekindling the Art of Service to Customers

working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts;

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Service Management in Computing and Telecommunications

customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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Managing Customer Service

manager or supervisor is often overlooked. This book aims to provide a concise introduction to the business reasons for building good;

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Fabled Service

create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer;

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Customer Service

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business;

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Mastering Professional Services

portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and;

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Twenty Ways to Improve Customer Service

Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;

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21st Century Business: Customer Service, Student Edition, International Edition

SERIES, 2e, International Edition is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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SLA Templates

important benefit for de supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers;

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Restaurant Service

to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond;

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Fabled Service

skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service

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Customer Service Training 101

people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good;

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Five Steps to Five Stars

organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Ultimate Online Customer Service Guide

execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers;

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How to Sell

How to Sell: Succeeding in a Noble Profession charts an effective path that professional trainers use to transfer skills that work from the;

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Customer Service Training

customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential;

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Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;

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Service Starts with a Smile

has stood the test of time and will continue to work for any type of organization that is looking to improve on customer service and gain;

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Unleashing Excellence

you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If;

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21st Century Business

business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to;

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