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Crafting The Service Environment

relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery;

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Winning at Social Customer Care

, Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”Learn how to:navigate;

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Managing People For Service Advantage

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service;

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Customer Rules

A former executive vice president at Walt Disney World outlines essential rules for winning and keeping customers while growing profits;

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Designing Customer Service Processes

in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the;

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Positioning Services In Competitive Markets

. Positioning Services in Competitive Markets is the second volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz;

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Winning at Service

This book reveals the Secrets to Service Success by analyzing four service companies that grew from;...

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Winning in Service Markets

Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key;

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Managing Customer Relationships And Building Loyalty

Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to build the;

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Developing Service Products And Brands

Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning;

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Understanding Service Consumers

deliver services that will result in satisfied customers who will buy again. Understanding Service Consumers is the first volume in the Winning;

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Service Quality And Productivity Management

in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the;

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Winning the Service Game

This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 exp;...

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Balancing Capacity And Demand In Service Operations

profitability for the business. Balancing Capacity and Demand in Service Operations is the seventh volume in the Winning in Service Markets Series by;

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Building A World Class Service Organization (Assessment Tool)

dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert;

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Winning Ways

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher fo;...

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The Congressional Experience

unusual perspective at a time of amoral and immoral politics. * The book covers key topics including campaigning for Congress (winning and losing;

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The Congressional Experience

unusual perspective at a time of amoral and immoral politics. * The book covers key topics including campaigning for Congress (winning and losing;

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Winning Behavior What the Smartest, Most Successful Companies Do Differently

companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service;

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Effective Brand Leadership

' multiple author on service-based operational excellence and Tony Hughes is a multiple-award-winning food service brand creator and leader) this;

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Development Of Teaching Expertise From a

award-winning mathematics teachers, was chosen to conduct the study. The participants are from the Shandong province and have been awarded;

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The Development of Teaching Expertise from an International Perspective

award-winning mathematics teachers, was chosen to conduct the study. The participants are from the Shandong province and have been awarded;

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Drawn By Fire, Too

the editorial cartoonist for Fire Engineering magazine, Combs sees and captures moments that help us all take a good look at ourselves and;

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Service Mindset

business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who;

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Winning with the Right Kpis

successful execution of their strategy by implementing Key Performance Indicators (or KPIs). This comes at the expense of customers and fixing the;

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Monitoring, Measuring And Managing Customer Service

-winning levels of service at Xerox, Polaroid, DuPont, and other top companies, Goodman shows managers how to train their reps to replicate a well;

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Winning with Past Performance

Use past performance to win contracts and deliver results at the lowest risk and cost! The federal government has focused on past;

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