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The Nordstrom Way to Customer Experience Excellence

experience to customers. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward;

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Customer Experience Excellence

. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global;

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Customer Experience Excellence

. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global;

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B2B Customer Experience

B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to;

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Improve Customer Satisfaction in a Structural Way

Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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Cult Of Service Excellence

way is the only way! This book explains how the environment and culture created in some of the world's greatest customer-focused companies;

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Customer Management Excellence

philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the;

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Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;

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Unleashing Excellence

, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always;

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Whats the Secret?

. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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Lead With Your Customer!

leaders, aligning the work to bottom-line results, long-term success, and a world-class reputation. Presented in an engaging and straight forward;

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The Kindness Revolution

, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business;

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The Patient Paradigm Shifts

need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The;

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Remarkable Brand Experiences

complex, yet also essential for businesses to compete and grow. Whilst in no way trying to diminish the importance of this work, there is an;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Customer Experience Management - The Experiential Journey

collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology;

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Leading the Customer Experience

decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive;

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Leading the Customer Experience

decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive;

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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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1001 Ways to Keep Customers Coming Back

discover the secrets to: ·Creating products/services tailored to your customers' needs·Recognizing and rewarding your most profitable;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Meaningful Measurement of the Customer Experience

of Meaningful Measurement of the Customer Experience. The book provides guidance on how to create a customer-centric culture that prioritizes customer;

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Customer Experience Edge: Technology And Techniques For Deli

excellent book to gain insights on how to leverage customer experience as a competitive advantage. The case studies serve as recipes that can be;

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Your Customer Rules

in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the;

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