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Future Service Management

management capabilities of service organizations are key convergent priorities of executives and senior managers in service organizations. The 2009;

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Service Strategy

principles of service management that shape decisions, policies, and processes across the ITIL Service Lifecycle. Service Strategy defines the;

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Service Management & Marketing 4E

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and;

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Service Management

of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance;

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Services Management

of service management. This second edition provides a comprehensive insight into the service management industry and it's importance in today's;

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Business System Management and Engineering

The next generation of Business Process Management (BPM) methods and tools will support the development of a new generation of service;

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Operations Management In Service Industries And The Public Sector

Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business;

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Integrated Management from E-Business Perspective

systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business;

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ITIL Continual Service Improvement 2011

involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship;

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Service Science

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and;

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The Management of Service Business

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Service Management

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics;

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Service Management And Marketing

a service business, showing how to move closer to current and future customers. The service logic is all about customer focused management;

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Management Consultancy and Banking in an Era of Globalization

Management consultancy and investment banking have been held up as industries at the forefront of contemporary globalization. Using an;

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Strategic Service Management

Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking;

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Planning to Implement Service Management

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management. The;

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Employees and Employers in Service Organizations

Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends;

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Employees and Employers in Service Organizations

Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends;

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Strategic Service Management

practitioners as well as students who aim to move into those areas. The book outlines the fundamental issues of service and service management;

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Integrated Management of Processes and Information

Many process management books focus on manufacturing applications. A few discuss services applications and occasionally some comment on the;

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Service Oriented Enterprises

Enterprise (SOE) is defined by three essential layers: the enterprise performance layer, the business process management layer, and the underlying;

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Service Oriented Enterprises

Enterprise (SOE) is defined by three essential layers: the enterprise performance layer, the business process management layer, and the underlying;

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Handbook of Service Business

from economics, management, sociology, public policy, planning and geography. Chapters contribute to ongoing debates about the nature and;

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Handbook of Service Business

from economics, management, sociology, public policy, planning and geography. Chapters contribute to ongoing debates about the nature and;

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Management Control Systems For Strategic Changes

This book clarifies the theory and practice of management control for strategy changes through the study of profit organizations, non;

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Small Business Management

SMALL BUSINESS MANAGEMENT provides a balanced introduction to both entrepreneurship and small business management, with a focus on;

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Service Operations Management

As a part of business management, service operations management refers to the study and practice of managing, controlling, designing;

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