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The ITIL Process Manual

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been;

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Itil for Beginners

The Ultimate Beginner's Guide To ITIL - Master The ITIL Framework Within Hours!***SPECIAL LIMITED TIME OFFER - (50% OFF;

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Continual Service Improvement

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;

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ITIL Intermediate Certification Companion Study Guide

Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide;

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Best practice - Foundations of ITIL 2011 2011

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has;

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Foundations of IT service management

have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves;

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ITIL Service Design 2011

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future;

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Itil Capacity Management

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL (R) capacity management processes, IT;

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Secrets of Service Level Management

illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.;

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ITIL Continual Service Improvement 2011

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management;

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Foundations of IT Service Management Based on ITIL

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL v3 has become the industry classic;

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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

ITIL(R) Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam;

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Itil(r) Intermediate Release, Control and Validation Courseware

knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles;

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Building an ITIL Based Service Management Department

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how;

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Best practice - ITIL 2011 edition

Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL;

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ITIL Lite

ITIL Lite: A Road Map to Full or Partial ITIL Implementation" is aimed at encouraging organizations to adopt ITIL V3 by selecting and;

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ITIL Practitioner Guidance

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL;

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Reinventing ITIL (R) in the Age of DevOps

Delve into the principles of ITIL (R) and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to;

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Become ITIL (R) 4 Foundation Certified in 7 Days

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL;

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An Analysis of the Success Factors in Implementing an Itil-Based It Change and Release Management Application

, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL(r) reference model is explored in a;

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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL(R) 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and;

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Itil Intermediate Operational Support &

ITIL Intermediate Operational Support and Analysis 4 daysThis 4 day course leads to the ITIL Certificate Operational Support and Analysis;

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Incident Management in Practice

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a;

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ITIL4 A POCKET GUIDE

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many;

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Implementing ITIL Change and Release Management

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL (R) (Information Technology;

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Implementing ITIL Configuration Management

Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places;

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ITIL service lifecycle publication suite

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN;

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