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ITIL service lifecycle publication suite

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN;

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Key Element Guide Suite

contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The;

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Best practice - IT service management based on ITIL 2011 edition

in this book. 'Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to;

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ITIL Service Transition 2011

The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed;

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ITIL Service Strategy 2011

ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders;

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Passing your ITIL V3 Managing Across the Lifecycle Exam

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher;

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ITIL Service Design 2011

design of appropriate and innovative IT infrastructure services solutions and processes. Key Features - The updated ITIL publications share a;

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Secrets of Service Level Management

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical;

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Passing your ITIL V3 Foundation Exam

students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal;

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Continual Service Improvement

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;

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Best practice - Foundations of ITIL 2011 2011

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has;

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Official Introduction to the ITIL Service Lifecycle Book

of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.;

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Foundations of IT service management

Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors;

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ITIL Intermediate Certification Companion Study Guide

Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide;

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ITIL Lifecycle Approach Based on ITIL V3 Suite - 5 Management Guides

Packed Full with Global Expertise!This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order;

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Passing Your ITIL Foundation Exam

This publication is endorsed by APM Group, the official ITIL Accreditor, and contains full details of the Official ITIL Qualifications;

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Passing Your ITIL Foundation Exam

This publication is endorsed by APM Group, the official ITIL Accreditor, and contains full details of the Official ITIL Qualifications;

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ITIL V3 Foundation Handbook

handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on;

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Introduction to the ITIL V3 Service Lifecycle

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Itil Service Offerings Agreements Course

ITIL Service Offerings Agreements 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the;

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Service Transition Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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Service Operation Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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Service Strategy Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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ITIL For Dummies

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down;

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The Introduction to the ITIL Service Lifecycle Book

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Itil Intermediate Planning Protection &

ITIL Intermediate Planning, Protection and Optimization 4 daysThe four courses in Service Capability is aimed at students who need deep;

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Itil Intermediate Service Transition Cou

ITIL Intermediate Service Transition 3 daysThis leads to the ITIL Certificate Service Transition. This is a free-standing qualification;

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