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Customer First

Connects the Customer First Mindset to 13 core principles for daily practice offering a hands-on approach to various customer experience;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Customer with a Capital C

, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Customer First

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Customer Behavior and Online Satisfaction

of customer which can be the first step to start and utilize strategies that lead to customer retention- the most valuable corporate asset. Regarding;

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The Seven Myths of Customer Management

has come at the expense of hard--edged consumerism. Whether or not the customer is king, the first rule of business is to make money;

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Unleashing the Ideavirus

Shows how to spark a customer-to-customer dialogue that spreads like a virus, costs companies next to nothing, and dispenses of traditional;

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Customer Satisfaction Measurement for ISO 9000

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many;

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Crowning the Customer

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by;

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Customer Satisfaction Measurement for ISO 9000

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction;

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Customer Service Training 101

first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;

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The Anatomy of Buzz

recommendations and how to effectively stimulate customer-to-customer selling. 40,000 first printing.;

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Monitoring, Measuring And Managing Customer Service

excellent customer service develop first-class customer service departments.;

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Customer Relationship Management

Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer;

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Profitable Customer Engagement

engagement value (CEV) framework. It is a first-of-its-kind book that outlines the methods of engaging customers profitably in business-to-consumer;

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Customer Karma

his perspective, and reframe situations, so that the reader can see things as both the business and the customer. His first-hand experiences;

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Customer Persuasion

From generating traffic to getting the customers' first purchase and then turning them into advocates, Customer Persuasion is the bible for;

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The One to One Future

customer base and how to find out what those customers want. 40,000 first printing. $40,000 ad/promo.;

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Customer Rules

, creativity and customer service. 50,000 first printing.;

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Transform Customer Experience

Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer;

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Marketing Strategy

Designed for marketing undergraduates or the first part of an MBA, this book traces the evolution of marketing strategy over 30 years from;

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Sales From Your Heart

advice, putting the customer first, or mapping out your process as a customer journey: these methods give your customer the feeling its all about;

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Relationship U-Turn: Approaches to Increase the Value of an Unprofitable Customer

relationship. For this reason, this paper differs from the general widespread strategy of termination or "firing" an invaluable customer. First;

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CRM and Customer Data

customers' data. It takes us from the very first steps of collecting this data through using it (while introducing necessary changes) till the point;

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