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Experience Design
of customer experience is the key to unlocking greater engagement and higher customer lifetime value. The book teaches businesses how to think about;
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The Coo Revolution
replacement for Apple's legendary CEO, Steve Jobs? It was the COO, Timothy Cook. What? The chief operating officer became the CEO of one of the most;
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Customer Engagement Marketing
This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It;
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Secrets of Vito
officer, using the language and expertise that command respect from the customer. You learn how to mimic CEO's strategies to increase loyalty from;
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Customer CEO
Most companies still operate as if they control their customers. But, in today's market, it's really the other way around. Customer CEO;
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Insights, Innovation, and Analytics for Optimal Customer Engagement
Engaging customers has become an effective strategy of marketers for improving customer-brand relationships as customer engagement is a;
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Insights, Innovation, and Analytics for Optimal Customer Engagement
Engaging customers has become an effective strategy of marketers for improving customer-brand relationships as customer engagement is a;
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Customer Engagement Officer (CEO)
content as tools to help executives reach the influencers and customers in their line of business. Based on years of personal experience, Mark;
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Chief Customer Officer 2.0
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has;
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The Velvet Revolution at Work
need to choose to engage themselves. In The Velvet Revolution at Work, the follow-up to his best-selling The CEO: Chief Engagement Officer;
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Profitable Customer Engagement
The concept of customer engagement has evolved as a powerful tool for building a profitable approach to customer management. Profitable;
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Customer Engagement in Theory and Practice
Offering a pragmatic understanding of customer engagement as an object of effective marketing management, this book takes an integrative;
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Customer engagement in Boutique Studios 2018
Boek Customer Engagement In Boutique Studios 2018 geschreven door Emma Barry uitgegeven door Redbox B.V. Fitness en conditie;
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On the Nature of Effective CIO CEO Communication
This book examines the effectiveness of communication between chief information officer (CIO) and chief executive officer (CEO) and its;
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The CEO: Chief Engagement Officer
want a say in their work and in how the business changes. The Chief Engagement Officer explores a management philosophy which recognises the;
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The CEO: Chief Engagement Officer
want a say in their work and in how the business changes. The Chief Engagement Officer explores a management philosophy which recognises the;
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Total Customer Satisfaction
, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives;
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Moments of Truth PB
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.;
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Reinventing Customer Engagement
the fundamentals of the industry; too fundamental to be solved by cost focus alone. In Reinventing Customer Engagement bestselling authors;
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Loyalty 3.0
ongoing, persistent engagement among customers, employees, and partners. Loyalty 3.0 arms you with everything you need to know in order to build a;
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Keep Your Customers
old problem of customer relations. Ali Cudby shares with business leaders how to set up customer engagement for loyalty with a company culture;
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Right-Time Experiences
, Margin, and Engagement with Mobile and Big Data illustrates how businesses can use mobility, big data, and analytics to enhance or change;
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Customer with a Capital C
Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations;
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Customer with a Capital C
Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations;
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