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Angel Customers & Demon Customers

One of the oldest myths in business is that every customer is a valuable customer. Even in the age o;...

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Defeating the Demon of Poverty

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Satisfying Internal Customers First!

This book illustrates the vital link between satisfying external customers and improving processes w;...

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Creating Customers For Life

In the Serious Business Owner's Guide To Creating Customers For Life, Ant and Shannon lay out some v;...

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Top 10 Tips For Your Top 10 Customers

Top 10 Tips For Your Top 10 CustomersAlthough the world is changing rapidly, this book i;...

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A Young Entrepreneur's Guide To Success

This is the essential guide for entrepreneurs who understand that the core strategy for growing a pr;...

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Why Selling Sucks & Building Relationships Work?

Are you new to customer service? Or maybe you are already in customer service and would like to shar;...

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Ultimate Online Customer Service Guide

Make your online customers happy and create new ones with this winning guide Social media gives you ;...

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Corporate Customers Acceptance of Internet Banking

It is increasingly more interesting to the bank managers to understand what is important to customer;...

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Quality Customer Service

The techniques and tools covered in this book will help you understand the basic needs of customers,;...

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Understanding Customers

This fully updated second edition of Understanding Customers is a recommended textbook for the Under;...

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Understanding Customers

This fully updated second edition of Understanding Customers is a recommended textbook for the Under;...

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Customers That Count

A wonderfully fresh look at CRM. Customers that Count starts with the theses that the nature of huma;...

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Managing Global Customers

Multinational companies need to manage their relationships with multinational customers with a globa;...

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Keeping Customers

This Harvard Business Review Paperback, and its companion volume Seeking Customers , provides valua;...

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Brand Choice

Customers use mental short cuts and they get into ruts when making product and brand choices. Brand ;...

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Attracting Perfect Customers

Most businesses spend far too much of their time and energy struggling to get new customers or hang ;...

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Measure What Matters To Customers

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the;...

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Dos velas para el diablo

When her father, an angel, is murdered by a demon, Cat seeks revenge, but as she journeys through Europe to Shanghai and beyond she makes;

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Demon's Daughter

the new targets for every vampire, demon, Were and angel in town. Having Fallen angel, Sariel, as a body guard should help but discovering;

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What to do with Unprofitable Customers? Customer Lifetime Value, Customer Metrics of Adverse Behavior, and Feasible Strategies for Managing Unprofitable Customers

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Handbook of Key Customer Relationship Management

20% of your customers create 80% of your business revenue, but still 40% of suppliers cannot identif;...

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How to Talk to Customers

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspec;...

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Dynamic Contact Centers with Impatient Customers and Retrials

The focus of this book is on the management of dynamic inbound contact centers with impatient custom;...

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Heart Selling

Selling from your heart and with your heart is about loving your products, your business and your cu;...

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Banking Behavior of Islamic Bank Customers

The Term Islamic Banking is now not remained new in Pakistan. Islamic Banking has gained much recogn;...

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The Dark Side of CRM

Customers are treated badly. Not all customers. Not always. But many are and often. Some customers a;...

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