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A Practical Guide to Call Center Technology

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales;

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A Practical Guide To Call Center Technology

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales;

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The Call Center Dictionary

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends;

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Cases in Call Center Management

person-to-person relationships to otherinteractive media options, the call center is emerging from the shadows tobecome a vital force for;

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Call Center Operation

staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature;

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Telecom Management for Call Centers

Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call;

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Call Center Savvy

call center technology; for your center to excel in the 21st Century, you need call center savvy. ;;

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Call Center Savvy

call center technology; for your center to excel in the 21st Century, you need call center savvy.;;

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The Call Center Handbook

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that;

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to;

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Call Center Continuity Planning

volumes to cope with non-emergency seasonal or time of day peaks? Can you use your call centers minimum daily overflow of calls as a benefit;

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Teacher Development in Technology-Enhanced Language Teaching

looks at key aspects of CALL in terms of pedagogy and technology and proposes a model of CALL teacher development, which incorporates essential;

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Teacher Development in Technology-Enhanced Language Teaching

looks at key aspects of CALL in terms of pedagogy and technology and proposes a model of CALL teacher development, which incorporates essential;

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Bottom-Line Call Center Management

, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels;

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Bottom-Line Call Center Management

, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels;

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Call Center Rocket Science

effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out;

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42 Rules for Outsourcing Your Call Center (2nd Edition)

practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first;

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The Real-Time Contact Center

and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and;

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Computer Telephony Encyclopedia

, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation;

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Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and;

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Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and;

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Call Center Benchmarking

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest;

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Vca-Dcv Vmware Certified Associate On Vsphere Study Guide

technology experience, providing a springboard to the popular VMware Certified Professional-Data Center Virtualization certification. Virtualization;

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Recruiting and Retaining Call Center Employees (In Action Case Study Series)

practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead;

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How to Start a VoIP Business

How to Start a VoIP Business is the first book which explains in plain English how to become a VoIP provider and start different services;

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Changing Language Education Through CALL

The last twenty years has seen a huge evolution in approaches to language-learning, due to new technology as well changing theories on how;

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Changing Language Education Through CALL

The last twenty years has seen a huge evolution in approaches to language-learning, due to new technology as well changing theories on how;

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