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The Call Center Handbook

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that;

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Telecom Management for Call Centers

Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call;

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Call Center Savvy

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;

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Call Center Savvy

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;

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Call Center Operation

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call;

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The Call Center Dictionary

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends;

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

know how successful call centers have solved the problems behind basic call center functions such as order handling, h;

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Cases in Call Center Management

Written by authorities on the call center industry, Cases in Call Center Management bringsto light the strategic importance of call centers;

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Call Center Fur Dummies

Der Call Center-Markt ist zurzeit eine der am stArksten wachsenden Branchen. Doch auf was muss man alles achten, wenn man ein Call Center;

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Call Center Continuity Planning

in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small;

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Personalmanagement im Call Center

Call Center, mit steigender Tendenz. Die Tatigkeiten im Call Center reichen von Reisebuchungen, Vertragsabschlussen und Schadensaufnahme bis;

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Call center optimization

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with;

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Bottom-Line Call Center Management

management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;

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Bottom-Line Call Center Management

management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;

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Call Center Management in Der Praxis

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Performance Management im Call Center: Servicequalität und Effizienz steigern

In den vergangenen Jahren haben Call Center in der Wirtschaft zunehmend an Bedeutung gewonnen. Neben der rasanten Entwicklung;

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Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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42 Rules for Outsourcing Your Call Center (2nd Edition)

call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for;

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Call Center Rocket Science

"I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace;

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Call center management in volle vaart vooruit

Call center management in volle vaart vooruit is een boek van B. Cleveland;

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Embracing Your Accessibility

, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.;

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Call Center im Focus des modernen Customer Relationship Managements

dieser Arbeit ist die Betrachtung des Marketinginstruments Call Center - speziell fur mittelstandische Unternehmen - mit Hinblick auf das;

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Data Center Handbook - Plan, Design, Build, and Operations of a Smart Data Center, 2nd Edition

DATA CENTER HANDBOOK Written by 59 experts and reviewed by a seasoned technical advisory board, the Data Center Handbook is a thoroughly;

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Tom Clancy's Op-Center: Call of Duty

Het boek 'Tom Clancy's Op-Center: Call of Duty' koop je bij bookspot.nl, nu voor 26.51!;

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Queue Management System

doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best;

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Working the Night Shift

Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center;

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Working the Night Shift

Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center;

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