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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that;
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Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call;
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It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;
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It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;
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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call;
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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends;
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know how successful call centers have solved the problems behind basic call center functions such as order handling, h;
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Written by authorities on the call center industry, Cases in Call Center Management bringsto light the strategic importance of call centers;
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Der Call Center-Markt ist zurzeit eine der am stArksten wachsenden Branchen. Doch auf was muss man alles achten, wenn man ein Call Center;
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in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small;
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Call Center, mit steigender Tendenz. Die Tatigkeiten im Call Center reichen von Reisebuchungen, Vertragsabschlussen und Schadensaufnahme bis;
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with;
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management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;
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management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and;
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Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;
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In den vergangenen Jahren haben Call Center in der Wirtschaft zunehmend an Bedeutung gewonnen. Neben der rasanten Entwicklung;
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Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;
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call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for;
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"I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace;
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Call center management in volle vaart vooruit is een boek van B. Cleveland;
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, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.;
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dieser Arbeit ist die Betrachtung des Marketinginstruments Call Center - speziell fur mittelstandische Unternehmen - mit Hinblick auf das;
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DATA CENTER HANDBOOK Written by 59 experts and reviewed by a seasoned technical advisory board, the Data Center Handbook is a thoroughly;
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Het boek 'Tom Clancy's Op-Center: Call of Duty' koop je bij bookspot.nl, nu voor 26.51!;
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doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best;
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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center;
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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center;
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Einde inhoud
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