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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Five Steps to Five Stars

organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall;

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Cult Of Service Excellence

In a quest to maintain market position and improve profits in today's fast-paced, competitive market place, organizations need to become;

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Managing Customer Service Pocketbook

of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning;

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Gemba Walks for Service Excellence

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers;

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Gemba Walks for Service Excellence

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Excellence in Managing Worldwide Customer Relationships

overseas markets and offers solutions, strategies, and a structure to minimize obstacles when selling to domestic and foreign markets while;

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Customer Care Excellence

brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to;

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Improve Customer Satisfaction in a Structural Way

Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but;

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100 Activities/Actions Customer Service Excellence

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Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;

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Ultimate Online Customer Service Guide

service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to;

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Casino Customer Service

A guide to customer service in the casino industry in which the authors argue that investments in customer service are activities in a;

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Service Excellence in Organizations, Volume II

driving aspects of strategy and philosophy. The brand promise to customers creates expectations; hooks targeted and segmented customers into a;

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Service Excellence in Organizations, Volume I

driving aspects of strategy and philosophy. The brand promise to customers creates expectations; hooks targeted and segmented customers into a;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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Uncommon Service

gets to make a brief appearance -- for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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A Guide to Customer Service Excellence

your customer asks. In these cases, using knowledge of their business, your job is to try to present alternatives (always a good idea in lieu;

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Service Excellence @ Novell

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact;

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The Six Principles of Service Excellence

-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Extra Mile: 500 Customer Service Tips for Success

-Carlton Hotels A section dedicated to providing excellent customer service online A list of 50 Things Never to Do, to help avoid conflict and;

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Ignore Your Customers (and They'll Go Away)

field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer;

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Customer Service Training

to help you: * create fantastic customer service to meet your specific needs * raise the bar for service excellence * become a more effective;

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