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Service Operations Management

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and;

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Service Delivery

consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.;

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IT Service Management 3rd Ed

edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building;

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The Manager's Bridge Certificate In It Service Management

The Manager's Bridge Certificate is intended for those who have an ITIL(R) Manager's Certificate in IT Service Management and wish to;

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It Service Management

An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves;

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It Service Management

ITIL(R) and IT Service Management have been practised successfully around the world for more than 20 years. ITIL(R) is a framework for IT;

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A Dictionary of IT Service Management

The world of IT abounds with "special" words and letters, a great many of which have ended up in service management. Using standard English;

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Foundations Of Service Level Management

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing;

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Service Management and Operations

perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics;

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It Service Management Best Practices / 3 2006

IT Service Management Best Practices Volume 3 / druk 1 is een boek van Jan van Bon;

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Public Service Logic

. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book;

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Service Science and Its Management

As the industrial sector has undergone development, it has also undergone a shift. It is now a customer centric industry. Thus service;

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Service Science and Its Management

As the industrial sector has undergone development, it has also undergone a shift. It is now a customer centric industry. Thus service;

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Service Science and Its Management

As the industrial sector has undergone development, it has also undergone a shift. It is now a customer centric industry. Thus service;

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Service And Operations Management

strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal;

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Service Management & Marketing 4E

management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management;

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Service Design Based on ITIL V3

This Management Guide is a concise summary of the IT Service Management An Introduction. A quick, portable reference tool to the standards;

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Best practice - IT service management based on ITIL 2011 edition

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on;

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ITIL V3 Service Operation

Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the;

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Measuring Itil

Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with;

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Service Transition Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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Service Management

Different approaches, evaluations and methodologies on service management have been included in this book. It describes in detail the basic;

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Service Strategy

Service Strategy provides guidance on developing service-based business models and strategies. It defines the value-creating context and;

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Service Operation Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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Service Strategy Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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Architecting ITSM

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting;

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ITIL Continual Service Improvement 2011

involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship;

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