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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Customer Care in Healthcare Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational;

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When Digital Becomes Human

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts;

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When Digital Becomes Human

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts;

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Customer Empathy

Start leveraging the most under-utilised and powerful human resource in business today-Customer Empathy. Global performance reports show;

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Humanoid Service Robots

robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal;

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Customer to Human

management consultant and adviser, interacting with global leadership across five continents. Customer toHuman weaves together the learnings he;

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Maximizing Customer Loyalty

book leaves no facet of customer service unexamined, covering topics ranging from the foundations of service to relationship building, human;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Service Mindset

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie;

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Human to Human Selling

fulfilling and lead to the right-fit customer. Human To Human Selling -Provides a fresh perspective on sales and customer relationship;

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Human to Human Selling

fulfilling and lead to the right-fit customer. Human To Human Selling -Provides a fresh perspective on sales and customer relationship;

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Customer Happyland

Customer Happyland is about you as a business leader gaining clarity where your business is going on how to get there fast! What is the;

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Sales Funnels Made Simple

combines automation with the human touch) makes a difference. A sales funnel describes the steps people take on their journey to becoming your;

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Customer Experience Excellence

exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results;

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Customer Experience Excellence

exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results;

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Handbook on Customer Centricity

organization, from cultures and human capital to structures, to better serve customers.' - Mark B. Houston, Texas Christian University, US 'This;

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New Directions in Human Resource Management

This work looks at new directions in human resource management. It covers such topics as: customer feedback as a critical performance;

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New Directions in Human Resource Management

This work looks at new directions in human resource management. It covers such topics as: customer feedback as a critical performance;

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Debates in Marketing Orientation

reveal sources of managerial and cultural tension that can occur while trying to implement customer-oriented business processes at a marketing;

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Better Customer Service

can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only;

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Better Customer Service

can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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People Love You

competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the;

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