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CITIZENS POLITICIANS AND PROVIDERS-THE LATIN AMERICAN EXPERIENCE WITH SERVICE DELIVERY REFORM

Latin American countries have seen significant progress in the past two decades in the coverage of social and infrastructure services;

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Improving Access and Quality of Public Services in Latin America

much to share with the rest of the world in terms of governance and public service delivery experiments and learnings.;

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Trust, Voice, and Incentives

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA;

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Enhancing Accountability in Public Service Delivery through Citizens' Charters

Public services are used by a majority of the Indian population, and the Government of India has been pushing reforms to bring in greater;

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Political Competition, Partisanship, and Policy Making in Latin American Public Utilities

This book studies policymaking in the Latin American electricity and telecommunication sectors. Murillo's analysis of the Latin American;

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Reinventing Public Service Delivery in India

. It documents and analyzes ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these;

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Mobilizing Citizens for Better Schools

passage of the Kentucky Education Reform Act in 1990 and continues to work for school reform today. Based on his wealth of experience and success;

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America's Healthcare Transformation

fundamentally and irreversibly drive delivery reform. In addition, America's Healthcare Transformation reviews the role of health information technology;

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e-Governance, Service Delivery and Customer Satisfaction

delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer;

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The Politics of Successful Governance Reforms

management, anti-corruption, civil service reform, and innovations in service delivery. The contributors suggest that three factors are critical;

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Public Service Logic

presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature;

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Politicians, Bureaucrats and Administrative Reform

concepts of public-service delivery. This book looks critically at administrative reform in a comparative perspective. The contributors - experts;

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Politicians, Bureaucrats and Administrative Reform

concepts of public-service delivery. This book looks critically at administrative reform in a comparative perspective. The contributors - experts;

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The Chain of Representation

conditions under which citizen preferences and implemented policies diverge. Comparative quantitative analyses encompassing eighteen Latin American;

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The Chain of Representation

conditions under which citizen preferences and implemented policies diverge. Comparative quantitative analyses encompassing eighteen Latin American;

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Next Generation Networks - Service Delivery and Management

. Therefore, it is important to understand how proposed solutions in NGN markets can enable flexible and easy service creation, delivery and;

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Public Service Delivery

for the reform measures were undeveloped and the program was begun with high hopes and low implementation capacity. As a result, the reform;

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Utility Privatization and Regulation

Latin American countries have now privatized a large number of their utility industries and make more use of market approaches to delivery;

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Collaborative Innovation

, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery;

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Gradual Economic Reform in Latin America

Gradual Economic Reform in Latin America questions why most Latin American countries have not nearly completed neoliberal economic reforms;

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Mobile Middleware Content & Service Delivery Platforms Assessment

, management and delivery. The purpose of the research is to design a technology classification model for Mobile Content & Services Delivery Platforms;

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Service Design and Service Thinking in Healthcare and Hospital Management

options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover;

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Creating Positive Systems Of Child And Family Welfare

The North American approach to child protection is broadly accepted, despite frequent criticisms of its core limitations: parental fear and;

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Institutional Reform of Air Navigation Service Providers

this one does. Dr. Neiva's research and analysis of the US experience with respect to air traffic control, and his extensive look at how other;

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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services

increase their revenues. The Best I.T. Service Delivery BOOK EVER applies the most highly effective I.T. and Managed Services delivery techniques;

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Achieving Education for All through Public-Private Partnerships?

delivery and so should play a role in facilitating and regulating NSPs. Even where the ultimate aim of both non-state providers and the state;

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Achieving Education For All Through Public-Private Partnerships?

delivery and so should play a role in facilitating and regulating NSPs. Even where the ultimate aim of both non-state providers and the state;

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