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The New Public Governance in Public Service Delivery

Administration, Faculty of Social Sciences. Topics in this booklet include: what is good public service delivery? * splitting up and reconnecting;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and;

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Collaboration in Public Service Delivery Promise and Pitfalls

promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the;

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Collaboration in Public Service Delivery Promise and Pitfalls

promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the;

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Public Service Logic

Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery;

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e-Governance, Service Delivery and Customer Satisfaction

. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received;

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Public Service Logic

This book challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service;

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Unlocking Public Value

, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with;

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Enhancing Accountability in Public Service Delivery through Citizens' Charters

transparency, accountability and responsiveness in public service delivery. This book focuses on the citizens' charter which is one of the most;

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research;

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Reinventing Public Service Delivery in India

This volume focuses on successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication;

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Reinventing Public Service Communication

Service Broadcasters into Public Service Media, as they widen their remit to produce and distribute public service content across more delivery;

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Empowerment through Service Delivery

Empowerment through Service Delivery critically appraises the challenges facing infrastructure and service delivery in South Africa. It;

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Management Accounting in Public Service Decision Making

Radical changes to public service delivery have swept across many regions of the world. Management accounting methods are vital to support;

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Management Accounting in Public Service Decision Making

Radical changes to public service delivery have swept across many regions of the world. Management accounting methods are vital to support;

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Public Service Delivery

settlements. Provision of public service is the main task of municipalities. There have been many problems observed in delivering proper public;

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Coopetition

Public service innovation, defined as the adoption of new technology and methods of service delivery, is at the heart of public management;

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Digital Service Delivery in Africa

effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery;

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Democratic Professionalism in Public Services

help public service professionals ensure users are at the centre of public services delivery, drawing from examples of different public;

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Diversity and Public Administration

multiculturalism, diversity and public productivity, public service delivery and diverse populations, and public policy and changing demographics. This;

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Public Service Reforms in a Small Island State

concludes with a chapter on global reform trends that are likely to impact public service delivery in the future. Providing an in-depth view;

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Public Service Reforms in a Small Island State

concludes with a chapter on global reform trends that are likely to impact public service delivery in the future. Providing an in-depth view;

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Designing Performance Appraisal

studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct;

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Diversity and Pubic Administration

multiculturalism, diversity and public productivity, public service delivery and diverse populations, and public policy and changing demographics. This;

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Public Service Management and Asylum

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are;

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Public Service Management and Asylum

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are;

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