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Customer Service

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business;

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Companies Don't Succeed - People Do!

business. It includes such topics as: be passionate about business; the customer is not always right; and close the customer service department.;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

, uncaring ? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them;

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Quality Customer Service Rekindling the Art of Service to Customers

, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether;

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Spa Business Strategies

Spa Business Strategies: A Plan for Success uses thought-provoking questionnaires, practical examples and targeted worksheets guiding the;

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Spa Business Strategies

Spa Business Strategies: A Plan for Success uses thought-provoking questionnaires, practical examples and targeted worksheets guiding the;

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That's Customer Focus!

exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.;

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Successful Customer Service

business can improve now and how to get your customers coming back for more.;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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The Seven Myths of Customer Management

--by--step action plan for linking customer service with commercial goals.;

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Marketing

CONTENTS: Aligning Marketing for Changing Times; A Three Part plan for Upgrading your Marketing Department for New Challenges; Smarter;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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Customer Service Delivery

provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today's;

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Maximizing Customer Loyalty

, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for;

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Rockstar Service. Rockstar Profits.

RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life;

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Smart Start-Up Growth

readers how to plan for growth, and network effectively in order to develop the right resources needed to support that growth. It also addresses;

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Ignore Your Customers (and They'll Go Away)

field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Unleashing Excellence

you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If;

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Ultimate Basic Business Skills

Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to;

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Customer Service in Business

retaining their old customers, which is why the customer preferences and likings must be of utmost priority for them. The book also outlines various;

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