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Winning @ Call Centre
. Through WINNING @ CALL CENTRE, the author reveals the lifestyle of an Indian calling agent which would have otherwise remained hidden. And who;
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Disciplined Agency
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to;
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The Call Centre Training Handbook
The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether;
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The attractiveness of South Africa as offshore destination for call centre services
Africa as offshore destination for call centre services to the UK." An important objective of this research report was to investigate the factors;
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SOUL WINNING ...The ultimate call and challenge of the Church
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SOUL WINNING ...The ultimate call and challenge of the Church
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Women, Identity and India's Call Centre Industry
working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;
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Women, Identity and India's Call Centre Industry
working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;
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Gower Handbook of Call and Contact Centre Management
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;
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Gower Handbook of Call and Contact Centre Management
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;
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Re-Organising Service Work
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;
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Re-Organising Service Work
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;
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Disconnect
An urgent expose of the realities behind the international call centre. Your credit card is maxed out, and you hang up the phone on;
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Winning Telephone Tips
Provides tips on using the telephone in a business setting, including boosting phone effectiveness, avoiding unnecessary call screening;
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Durban Dialogues, Then and Now
* Follow up collection of plays from award-winning South African playwright * Ideal for schools, colleges and theatre companies unafraid;
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Design of Work Environments Ergonomics
term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it;
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Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic;
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Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic;
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Make Love Make War
An award-winning songwriter shares stories about what he regards as God's call to spread peace and spiritual warfare, describing the;
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How to Be an Award-Winning Tour Guide
Whether you want to become a tour guide or are already working in the industry, How to Be an Award-Winning Tour Guide can help transform;
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Winning on Purpose
church life and health. As a comprehensive and powerful application of the biblical call to mission, Winning on Purpose sets forth the;
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The Terror Dream
The award-winning author of Backlash: The Undeclared War Against American Women offers a hard-hitting look at America's psychological;
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Call for the Dead
George Smiley is one of the most brilliantly realised characters in British fiction. Starring the award-winning Simon Russell Beale as;
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Labour Markets and Identity on the Post-Industrial Assembly Line
As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost;
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