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Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic;
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Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic;
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Women, Identity and India's Call Centre Industry
working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;
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Women, Identity and India's Call Centre Industry
working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;
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The attractiveness of South Africa as offshore destination for call centre services
of existing call centre outsourcers with their recent and first-hand experience and expertise in this industry. The ultimate objective was to;
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Design of Work Environments Ergonomics
term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it;
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Re-Organising Service Work
form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and;
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Re-Organising Service Work
form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and;
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Disciplined Agency
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to;
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The Call Centre Training Handbook
The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether;
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Winning @ Call Centre
With the coming of call centres to India, a marked change is visible in the society. There's more money, more job opportunities, more fun;
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Labour Markets and Identity on the Post-Industrial Assembly Line
As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost;
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Labour Markets and Identity on the Post-Industrial Assembly Line
As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost;
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Gower Handbook of Call and Contact Centre Management
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;
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Gower Handbook of Call and Contact Centre Management
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;
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Disconnect
An urgent expose of the realities behind the international call centre. Your credit card is maxed out, and you hang up the phone on;
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The Future of Shopping
will progress differently for different products, regions, consumer groups, etc. This book presents future scenarios for the retail industry;
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Selling Security
In recent years there has been massively increased demand for the services of the private security industry, which has now assumed a far;
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Selling Security
In recent years there has been massively increased demand for the services of the private security industry, which has now assumed a far;
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Trends and Issues in Global Tourism 2009
As other industries, the global travel and tourism industry has been facing immense challenges and highly visible upheaval since the;
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Contemporary Management Stragies in Intellectual Property Rights(ipr) Relevent to Nam and Other Developing Countries
/research institutions of Bolivia, Botswana, Brazil, India, Nigeria and Turkey are the members of the S&T-Industry Network of the Centre. The Centre;
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Managing the Marketplace
America to Australia was a consistent feature of the Australian retail industry across the twentieth century. By critically examining the;
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Managing the Marketplace
America to Australia was a consistent feature of the Australian retail industry across the twentieth century. By critically examining the;
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The World of the Banaras Weaver
the weft of the Banarasi sari - the author reproduces the interwoven life of Hindu-Muslim relations in the Banarasi sari industry. As;
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The World of the Banaras Weaver
the weft of the Banarasi sari - the author reproduces the interwoven life of Hindu-Muslim relations in the Banarasi sari industry. As the;
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Recent Developments in Mathematical Programming
This work is concerned with theoretical developments in the area of mathematical programming, development of new algorithms and software;
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