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The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether;
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Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;
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Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;
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Pastors and church leaders are in need of mature, godly elders to ensure church health, but the training of elders is often entirely;
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Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to;
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With the coming of call centres to India, a marked change is visible in the society. There's more money, more job opportunities, more fun;
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research, supervision, training or management), providing the reader with practical hints and guidance on how to take the next career step and;
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research, supervision, training or management), providing the reader with practical hints and guidance on how to take the next career step and;
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delivery of the programme, it identifies new situations and issues that call for action by the trainer under a section 'Role of the trainer'. An;
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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that;
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Africa as offshore destination for call centre services to the UK." An important objective of this research report was to investigate the factors;
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education of children and the training of teachers. The book puts forward the value of play in the development of children and provides a;
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working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;
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working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;
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inclusive practice can be sustained with very marginalized families. The book argues that there is a need for the social work training curriculum to;
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inclusive practice can be sustained with very marginalized families. The book argues that there is a need for the social work training curriculum to;
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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;
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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;
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) in Indian institutions. These activities provide, among others, the opportunity for scientist-to-scientist contact and interaction, training and;
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Originally published in 1988. The National Development Centre for School Management Training was established in Bristol University;
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organizations. The Diversity Training Handbook provides a practical approach to dealing with this sensitive and vital issue. From one of the authors;
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Sponsored by the American Society for Training and Development, this handbook is a collection of ideas from companies and executives for;
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professional and successful training events. All the materials in the handbook are based on resources and strategies that have been used in hundreds;
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develop their CALL knowledge and skills to a greater degree. The discussion of approaches to training language teachers in the use;
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. Handbook of Intercultural Training provides an overview of current trends and issues in the field of intercultural training. Contributors represent;
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The Royal Children's Hospital, Melbourne is a leading clinical and training centre in paediatrics. This Handbook is a highly popular;
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An urgent expose of the realities behind the international call centre. Your credit card is maxed out, and you hang up the phone on;
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