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The Call Centre Training Handbook

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether;

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Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;

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Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;

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New Elder's Handbook, The

Pastors and church leaders are in need of mature, godly elders to ensure church health, but the training of elders is often entirely;

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Disciplined Agency

Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to;

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Winning @ Call Centre

With the coming of call centres to India, a marked change is visible in the society. There's more money, more job opportunities, more fun;

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The Practitioner's Handbook

research, supervision, training or management), providing the reader with practical hints and guidance on how to take the next career step and;

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The Practitioner's Handbook

research, supervision, training or management), providing the reader with practical hints and guidance on how to take the next career step and;

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Every Trainer's Handbook

delivery of the programme, it identifies new situations and issues that call for action by the trainer under a section 'Role of the trainer'. An;

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The Call Center Handbook

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that;

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The attractiveness of South Africa as offshore destination for call centre services

Africa as offshore destination for call centre services to the UK." An important objective of this research report was to investigate the factors;

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The Children's Play Centre

education of children and the training of teachers. The book puts forward the value of play in the development of children and provides a;

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Women, Identity and India's Call Centre Industry

working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;

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Women, Identity and India's Call Centre Industry

working in India's transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book;

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Family Centres and their International Role in Social Action

inclusive practice can be sustained with very marginalized families. The book argues that there is a need for the social work training curriculum to;

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Family Centres and their International Role in Social Action

inclusive practice can be sustained with very marginalized families. The book argues that there is a need for the social work training curriculum to;

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Re-Organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;

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Re-Organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;

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Contemporary Management Stragies in Intellectual Property Rights(ipr) Relevent to Nam and Other Developing Countries

) in Indian institutions. These activities provide, among others, the opportunity for scientist-to-scientist contact and interaction, training and;

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Partnership in Education Management

Originally published in 1988. The National Development Centre for School Management Training was established in Bristol University;

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The Diversity Training Handbook

organizations. The Diversity Training Handbook provides a practical approach to dealing with this sensitive and vital issue. From one of the authors;

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The Astd Training And Development Handbook

Sponsored by the American Society for Training and Development, this handbook is a collection of ideas from companies and executives for;

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Interpretive Training Handbook

professional and successful training events. All the materials in the handbook are based on resources and strategies that have been used in hundreds;

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Language Teacher Education and Technology

develop their CALL knowledge and skills to a greater degree. The discussion of approaches to training language teachers in the use;

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Handbook of Intercultural Training (2/Ed)

. Handbook of Intercultural Training provides an overview of current trends and issues in the field of intercultural training. Contributors represent;

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Paediatric Handbook

The Royal Children's Hospital, Melbourne is a leading clinical and training centre in paediatrics. This Handbook is a highly popular;

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Disconnect

An urgent expose of the realities behind the international call centre. Your credit card is maxed out, and you hang up the phone on;

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