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The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience

Experience Effect will help companies create a simple yet powerful brand experience that resonates purpose fully, consistently, and continuously with;

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The Experience Effect Engage Your Customers with a Consistent and Memorable Brand Experience

engaging customer touchpoints, link digital and nondigital media, and perform a gap analysis of their brands' marketing. Filled with practical;

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ExperienceCentric Organization, The How to win through customer experience

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a;

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Delivering Fantastic Customer Experience

customers ditch a brand. * Which behaviors and attitudes lose customers. * Ten easy, practical, and proven ways to immediately improve your;

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which;

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Storyscaping

How to use powerful tools to engage customers with your brand Marketers, technologists, and corporate leaders are looking for ways to more;

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The Laws of Brand Storytelling: Winâ and Keepâ Your Customersâ Hearts and Minds

is. As a result, capturing customers' hearts and minds today requires businesses to prioritize emotional connections with customers, to be in the;

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Customer Experience For Dummies

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your;

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There's No Business That's Not Show Business

biz techniques to cut through the clutter, engage your customers personally, differentiate your product or brand--and create real, long--term;

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X

giving new perspective and insights to help you win the hearts and minds of your customers. And the design of this book, along with what fills;

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Experience Design

through design to create integrated brand, product, and service experiences Improve the quality of the experiences customers have with your;

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Omni-Personal Luxury: How to Transform Your Luxury Business for the Digital Age

. Taking you beyond omni-channel marketing, this book takes a deep dive into the concept of omni-personal, which enables you to connect your brand;

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Touch Building Your Brand in The

customers into brand advocates who are telling your story? Brand consultant and university lecturer Joerg Dietzel writes the playbook for creating;

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The 31 Practices

Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time;

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People Love You

- something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your;

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Qualitative Research Methods

perspective and insights to help you win the hearts and minds of your customers. And the design of this book, along with what fills its pages;

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Service Design For Business

of winning with customers. * Approach customer experience from a design perspective * See your organization through the lens of the customer * Make;

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Creating a Powerful Brand

brand and reputation, your customers are. A brand is no longer what we tell the consumer it is it is what the consumers tell each other it;

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Omni-personal Luxury

. Taking you beyond omni-channel marketing, this book takes a deep dive into the concept of omni-personal, which enables you to connect your brand;

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The Employee Experience

employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having;

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The 31 Practices

Every company has its own values and brand with which it wants its customers and clients to engage and develop loyalty. At the same time;

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Call Center

with other call center professionals and equip readers with the tools and knowledge she's acquired on the line.Call Center teaches managers how;

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Six Rules For Brand Revitalization

segmentation to R&D to executive leadership. You'll discover how to refocus your entire organization around common goals and a common brand promise;

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The Authority Guide to Creating Brand Stories that Sell: Smart and simple strategies to make your business irresistible

The business with the best brand story wins. Find out how to write yours.; Connect with your customers and make your business impossible to;

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Facebook Marketing

results What really makes your brand and maintain a consistent image no matter what your marketing goals are And so much moreNo matter what your;

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Digital Impact

and ad dollars, and creating magnetic content that attracts customers and keeps them engaged with your brand. * Leverage trust and build ROI;

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The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals

referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with;

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