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Service management process maps
Service Management Process Maps Your route to service excellenceITIL® has become the de facto standard in Service Management best;
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Service Strategy
principles of service management that shape decisions, policies, and processes across the ITIL Service Lifecycle. Service Strategy defines the;
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Secrets of Service Level Management
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical;
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Agile Service Management with Scrum Researched
This book is the report about the research of the collaboration of Agile software development and service management processes in practice;
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Managing the IT Services Process
of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and;
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Future Service Management
management capabilities of service organizations are key convergent priorities of executives and senior managers in service organizations. The 2009;
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Dbmetrics - Agile Service Management with Scrum
This book first defines the risk areas when implementing Scrum and Kanban. The content of Agile service management is described at both the;
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Service Management
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout;
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ITIL Continual Service Improvement 2011
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management;
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Continual Service Improvement
of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication;
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Service-Oriented Computing
papers are organized in topical sections on service engineering, service management, cloud, service QoS, service security, privacy and;
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Service-Oriented Computing
management; cloud services management; service composition; business process management; cloud services; QoS and trust; service composition.;
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Business Process Management
Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and;
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Incident Management in Practice
This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a;
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Total Design
problems most commonly occur. The book includes the findings of the first research undertaken on the step-by-step process of the design management;
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Integrated Management of Processes and Information
Many process management books focus on manufacturing applications. A few discuss services applications and occasionally some comment on the;
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Architecture and Patterns for IT Service Management, Resource Planning, and Governance
Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the;
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Service Management
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics;
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Process Management
Process Management is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and;
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Process Management
Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and;
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Process Management
Process Management is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and;
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Service Operations Management, Second Edition The Total Experience
understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector;
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Service Operations Management, Second Edition The Total Experience
understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector;
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Business System Management and Engineering
The next generation of Business Process Management (BPM) methods and tools will support the development of a new generation of service;
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Service marketing of Moldavian travel agencies
perspective of travel agencies management. There were some differences between those two: customers would prefer some elements to other, while;
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Websphere Business Integration Primer
Service Oriented Architecture (SOA). Coverage includes * Linking BI, business process management (BPM), and SOA * BI scenarios, architecture;
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