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Whats the Secret?

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies;

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Service Design

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;

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Itil Service Design

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For;

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Positioning For Professionals

It s not the best companies that prevail in the marketplace, but rather the best brands. The goal of business strategy is not just to be;

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Service Transition

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service;

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Service Learning at the American Community College

classroom instruction - can best be employed at community colleges. It discusses outcomes and best practices for all involved, covers both theory;

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Service Operation

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service;

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ITIL Service Strategy 2011

ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders;

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Best Practices in Customer Service

. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to;

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Continual Service Improvement

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;

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Wednesday and Woof #1

to conclusions. Wednesday and her service dog, Woof, are the best detectives in the whole world—or at least their neighborhood. But;

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Winning at Social Customer Care

, Gingiss has developed a series of best practices called “8 Steps to Winning at Social Customer Care.”Learn how to:navigate;

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It Service Management Best Practices / 3 2006

IT Service Management Best Practices Volume 3 / druk 1 is een boek van Jan van Bon;

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Best practice - Service Strategy op basis van ITIL V3

Best practice - Service Strategy op basis van ITIL V3;

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Seoul Luxe City Guide

It may be called the Land of the Morning Calm, but Seoul s address system can literally drive a person crazy. Add a language barrier, and a;

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Service Productivity Management

elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement;

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Best practice - Continual service improvement op basis van ITIL V3

Best practice - Continual service improvement op basis van ITIL V3;

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You Have a Match

INSTANT NEW YORK TIMES BESTSELLER A REESE'S BOOK CLUB WINTER YA PICK INDIE NEXT PICK A BEST YA PICK OF 2021 BY POPSUGAR * PARADE;

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Collaborative Innovation

Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating;

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Customer Service and Social Media

give you guidance on how to best use social media to enhance your customers experience. It covers the do's and don'ts for social media. Things;

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Wednesday and Woof #2

Could a friend really have taken Wednesday’s brother’s prized possession? Wednesday and her service dog, Woof, take the;

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Wednesday and Woof #3

It’s a double mystery when a robot and a hamster go missing before the science fair in the third book of this full-color early;

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Best Value Uncovered

Best Value Uncovered sets out to assist the reader in understanding the concepts around Best Value and how it can be practically;

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You Have a Match

INSTANT NEW YORK TIMES BESTSELLER A REESE'S BOOK CLUB WINTER YA PICK INDIE NEXT PICK A BEST YA PICK OF 2021 BY POPSUGAR * PARADE;

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It Service Management

service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.;

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Admit It!

When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver;

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Excellence in Managing Worldwide Customer Relationships

satisfying customers and developing new business. This fifth book in the Global Warrior Series looks at the obstacles in customer service;

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