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Delivering ITSM for Business Maturity
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only;
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High Velocity ITSM
High Velocity Itsm is een boek van Randy a Steinberg;
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ITSM Tools A Complete Guide - 2019 Edition
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Service Intelligence
: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll;
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Release and Deployment
, potentially delivering something that's bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM;
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Spinning Up ServiceNow
Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and;
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EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business;
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Organizing ITSM
Organizational change for IT people! The first book of its kind written specifically for IT service ;...
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ITIL Practitioner Guidance
Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice;
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IT-Servicemanagement in KMU
Unternehmen (kurz: KMU)''. Diese hatte zum Ziel, den Ist-Zustand und die Qualität des ITSM im Mittelstand zu erfassen und zu bewerten. Diese Bewertung;
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Incident Management in Practice
This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a;
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ABC of ICT
importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and;
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ITSM Library - ITIL V3
Note: This pocket book is available in several languages: English, German, French, Dutch.
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Service Design
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;
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The ISM Method
This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper;
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IT-servicemanagement op basis van ITIL 2011 Editie
ITSM-experts van over de hele wereld heeft dit boek zijn gezaghebbende positie verworven. Aanvankelijk bij de vele ITSM-experts en daarna;
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Best practice - Six Sigma for IT Management
in the ITSM Library series, that was written and reviewed by a worldwide team of ITSM and Six Sigma experts. The authors team reviewed and;
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Service Operation
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service;
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Incident Management mit Open Source Software
Incident Managements gesucht und schließlich mit dem Trouble Ticket System OTRS::ITSM auch gefunden.Die Evaluierung erfolgte dabei mit Hilfe;
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Service Transition
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service;
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Continual Service Improvement
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM;
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Itil Service Design
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For;
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Servicing ITSM
! With this material, we can finally tell the business what IT actually delivers to them! A valuable reference resource for ITSM practitioners;
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Six Sigma for IT Management
detailed book in the ITSM Library series, that was written and reviewed by a worldwide team of ITSM and Six Sigma experts. The authors team;
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