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Know Your Customer (KYC) Compliance

Written by leading authority in global banking and KYC/AML compliance, Bob Walsh, it describes Know-Your-Customer (KYC) regulations and;

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Customer Experience For Dummies

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your;

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That's Customer Focus!

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best;

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Know Your Customer

Intended for business students and managers who want to become more customer--oriented, this book focuses on helping managers develop;

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Know When to Break the First Rule

Know When To Break The First Rule will teach you ways in which you can elevate your organization and gain a competitive advantage within;

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What the Customer Wants You to Know

customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It;

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Be Your Customer's Hero

caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know;

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Sales Funnels Made Simple

they encounter your business. Instead they need to get to know, like, and trust you first. ThatOs where a well-designed sales funnel (that;

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The Ultimate Customer Support Executive

of service, why are not companies listening to their own customer support teams, the people who know their customers best? How does this flawed;

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Handbook of Key Customer Relationship Management

20% of your customers create 80% of your business revenue, but still 40% of suppliers cannot identify their key customers. The handbook;

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Your Customer Rules

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have;

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Delivering Knock Your Socks Off Service

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;

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Our Great Customer Service in Our Great United States

demanding it is because they have allowed the customer service representatives to make them that way. Control your own life and do not allow the;

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Take Your Sales to the Next Level

Expand your customer relationships intohigher levels of commitment-and close more sales! You may have many great customer relationships;

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SAP C4HANA An Introduction

, and applied artificial intelligence using SAP Leonardo. Learn how can serve your customers better-from the demand chain all the way down to;

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X

X=EXPERIENCE Do you know how your customers experience your brand today? Do you know how they really feel? Do you know;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Next-Generation Net Promoter(R)

, Monetize and Grow your customer base and bottom line. Become your company's NPS thought leader: Learn how to best measure and act on customer;

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Sales From Your Heart

Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;

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Who Stole My Customer?

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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Qualitative Research Methods

X=EXPERIENCE Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what;

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The Social Customer

. In The Social Customer, he teaches you all you'll need to know to transform your business-not just on the Web but across the board. Even if;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;

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