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Customer-Oriented Quality Management in the Automotive Industry

is justified from a cost point of view. The applicability of a customer-oriented quality management is shown in the practical part of this thesis, when;

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Hospitality, Tourism, and Lifestyle Concepts

: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the;

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Hospitality, Tourism, and Lifestyle Concepts

: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the;

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Automotive Service Management

combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles;

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Measurement of Sensory and Cultural Influences on Haptic Quality Perception of Vehicle Interiors

the perceived quality. For several years now, this trend has been also present in the automotive industry. Currently, the perceived quality;

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The Service Consultant

This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to;

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Automotive Product Development

and by taking into account many issues facing the auto industry such as meeting government safety, emissions and fuel economy regulations;

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Automotive Product Development

and by taking into account many issues facing the auto industry such as meeting government safety, emissions and fuel economy regulations;

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Total Quality Management for Custodial Operations

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to;

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Managing Customer Value

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to conformance;

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Loyalty Management

significance in marketing today. Loyalty management is increasingly identified with the design and management of a quality customer experience on;

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Loyalty Management

significance in marketing today. Loyalty management is increasingly identified with the design and management of a quality customer experience on;

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Customer Relationship Management

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management;

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Quality Management in Pakistan's Export-Orientated Industries

environmental factors. It highlights the importance of quality management through scientific study.;

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Automotive Process Audits

certification in ISO standards, industry standards, and customer-specific requirements. It also focuses on the efficiency of resources within an;

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Marketing, Sales and Customer Management (MSC)

, the book is also for executives of project and quality management, research and development (R&D), procurement, logistics, and production;

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Automotive Management

in the automotive industry. It can be used as a textbook. Many practitioners might also use it as a guideline in the field of automotive;

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Service Quality And Productivity Management

The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the;

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Customer Retention and Relationship Management

Ghanaian banking industry has undergone many changes in terms of service delivery with the aim of improving the quality of customer service;

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Quality Management in Engineering

This book introduces fundamental, advanced, and future-oriented scientific quality management methods for the engineering and manufacturing;

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Quality Management Practices in MSME Sectors

The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors;

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Debates in Marketing Orientation

customer needs? What are the deepest roots of issues for organizations that aim to remain or become customer-oriented? Some of the interesting;

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Sustainable Supplier Management in the Automotive Industry

The omnipresent global economic crisis has had a particularly dramatic effect on the global automotive industry. It has increased the need;

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The Management of Quality in Construction

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the;

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The Management of Quality in Construction

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the;

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Customer-Oriented Global Supply Chains

Customer-Oriented Global Supply Chains: Concepts for Effective Management provides insights and support executives, middle managers and;

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The Digital Transformation of the Automotive Industry

Building on his decades of experience as a consultant and project manager in the automotive industry, the author develops comprehensive and;

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