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A Practical Guide to Airline Customer Service
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Airline Industry
, responsiveness, assurance and empathy. This study was to examine the relationship between perceived service quality, customer satisfaction and behavioral;
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Competing in a Service Economy
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies;
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Loyalty Management in the Airline Industry
and a survey show that customers do indeed perceive these issues as vital with regards to their loyalty towards a particular airline. It;
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Maximizing Customer Loyalty
From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;
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A Guide to Customer Service Skills for the Service Desk Professional
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk;
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Restaurant Service
to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond;
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Fasten Your Seatbelt
. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required;
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Fasten Your Seatbelt
. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required;
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Unleashing Excellence
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;
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Branded Customer Service
The nature of customer service and its relation to brand equity is discussed in a treatise offering practical advice on how to develop and;
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Branded Customer Service
reinforces brand promises and brand images. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand;
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Customer Service Over the Phone
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;
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Jetiquette...the Customer Experience and You
a therapist's couch, David was able to reclaim his childhood enthusiasm. In "Creating High Altitude Customer Experiences," David shares his;
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Ultimate Online Customer Service Guide
service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to;
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Delighting Your Customers
. This practical guide advises companies and organizations on how to implement a customer service strategy that should keep customers coming back;
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Service Design For Business
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's;
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Casino Customer Service
A guide to customer service in the casino industry in which the authors argue that investments in customer service are activities in a;
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Incredible Customer Service
key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer;
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Flight Catering
The airline industry is a vast international business that is central to world economies. In today's environment, it faces many challenges;
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Delivering Legendary Customer Service
Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;
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Anger in the Air
Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service;
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Customer Friendly
produce customer friendly experiences. Beginning with the architectural model, the book offers a series of cases to illustrate the application;
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Customer Service Essentials
, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical;
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Customer Service Essentials
, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical;
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