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Understanding services loyalty

There has been a great deal of debate over the past 70 years about the construct of loyalty and how it is best measured. There has been no;

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Effect of Service Quality on Air Passenger's Overall Satisfaction

satisfaction &loyalty by developed & analyzed three models. Using statistical analysis, Model I shows that in flight services, reservation & ticketing;

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Managing Customer Relationships And Building Loyalty

Relationships and Building Loyalty describes how to acquire and develop desirable, loyal customers within the chosen segments, and the painstaking;

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The Philosophy of Loyalty

A transitional book in the development of Royce's thought, originally published in 1908, The Philosophy of Loyalty is a key to;

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Employee Loyalty

This book aims to provide a deeper understanding of the concept and negative outcomes of employee loyalty, considering employees;

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Buying and Selling Laboratory Instruments

Searching for laboratory instruments and systems can be daunting and expensive. Sales reps can help, but, ultimately, their loyalty lies;

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The Sociology of Loyalty

Specifically, this book explains loyalties: why we have them and what they do for us and society. It also places loyalty into the study;

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The Sociology of Loyalty

Specifically, this book explains loyalties: why we have them and what they do for us and society. It also places loyalty into the study;

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Brand Management with Social Media

, because the social media has enabled the customers to engage with the brand products / services. The social media platforms such as social;

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Marketing and Customer Loyalty

during the production and fine tuning phase of products and services can help to increase the efficiency of customer loyalty actions implemented;

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A quantitative analysis of student satisfaction and loyalty in the Norwegian School of Hotel Management (NHS), University of Stavanger, Norway

Satisfaction and Loyalty of Students towards the Norwegian School of Hotel Management (NHS). The purpose of this study is also to find out how students;

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It Services

This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT;

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Achieving Brand Loyalty in China through After Sales Services

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China;

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Belonging Experiences

How does a business create strong brand loyalty when there is so much competition for customers' attention and needs? In "Belonging;

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Belonging Experiences

How does a business create strong brand loyalty when there is so much competition for customers' attention and needs? In "Belonging;

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Contested Loyalty

Embroiled in the Civil War, northerners wrote and spoke with frequency about the subject of loyalty. The word was common in newspaper;

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Mobile Support in Customer Loyalty Management

Christian Zeidler identifies the potential of mobile services for the management of customer relationships. He develops a framework that;

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Loyalty to Loyalty

As a virtue, loyalty has an ambiguous place in our thinking about moral judgments. We lauded the loyalty of firefighters who risked their;

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Predicting Market Success

what drives consumer loyalty is the cornerstone of a brand's continued success. Passikoff's market-driven insights on how to obtain, analyze;

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Mobile Telecommunication Customer Loyalty in Nigeria

With the increasing competition on the market, customer loyalty has become a decisive factor for long-term business profits. At its high;

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The Effortless Experience

A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows;

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Customer Loyalty and Supply Chain Management

Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn't;

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Customer Loyalty and Supply Chain Management

Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn't;

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Competing in a Service Economy

Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies;

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Essentials of Service Marketing

finally the price of products and services. This book emphasizes the importance of customer loyalty to the business as many service providers;

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Loyalty 3.0

The New York Times and Wall Street Journal bestseller!The new secret to driving LOYALTY THAT PAYS Once revolutionary, loyalty programs;

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Psychology of Loyalty

In this book, the authors discuss the psychology of loyalty. Topics include the military and political psychology of loyalty; the problem;

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