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T-Shaped Professionals

generation workforce. This book will include a number of chapters from the authors of this book (Y. Moghaddam, H. Demirkan and J. Spohrer), and;

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Using NLP to Enhance Behaviour and Learning

The authors take the reader through the background theory of NLP before providing practical guidance;...

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Teach Assist Gde Emotional & Behavioural

This is a practical guide for teaching assistants to help with understanding emotional and behaviour;...

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Supporting Children with ADHD

This is a collection of practical suggestions and materials to use with pupils who have ADHD or demo;...

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Collaborative Quality Assurance in Information Systems Development

This book examines how and why collaborative quality assurance techniques, particularly pair program;...

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MARCEL

This volume describes a cognitive model of student programmers, and an implementation of that model ;...

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Service in the AI Era

Are you prepared for the coming AI era? AI advances will profoundly change your daily service int;...

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Serving in Your Church Nursery

* For Individual use * Group training Photocopyable resources include: job descriptions, caregiver i;...

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Software Agents

Mayfield, Miller, Nicholas Negroponte, Donald A. Norman, Pugh, Doug Riecken, Ben Shneiderman, Yoav Shoham, Skelly, David C. Smith, Jim Spohrer;

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Advances in the Human Side of Service Engineering

If there is any one element to the engineering of service systems that is unique, it is the extent t;...

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Handbook of Service Marketing Research

. Patterson, W. Reinartz, H. Risselada, R.T. Rust, K. de Ruyter, C. Schulze, S.M. Shugan, B. Skiera, J. Spohrer, S. Streukens, S.A. Taylor, B;

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Handbook of Service Marketing Research

. Patterson, W. Reinartz, H. Risselada, R.T. Rust, K. de Ruyter, C. Schulze, S.M. Shugan, B. Skiera, J. Spohrer, S. Streukens, S.A. Taylor, B;

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From Products to Services

taken the plunge will gain fresh perspective Jim Spohrer, Director, IBM Almaden Research Centre, USA Laurie Young details in very practical;

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