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OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge

This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly and easily. All NVQ jargon and;

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NVQ Level 2 Certificate Customer Service (QCF)

optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises;

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NVQ/SVQ Level 2 Customer Service Candidate Handbook

The best support for the new NVQ/SVQ Customer Service standards;

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S/Nvq Level 2 Customer Service

Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification, this is the only book;

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S/NVQ Level 2 Customer Service

Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification, this is the only book;

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S/Nvq 3 Customer Service Candidate Handbook

This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written to match the latest specification, this;

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Managing Customer Service

Level 3 SNVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).;

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Plastering NVQ and Technical Certificate Level 2 Student Book

This is a full-colour, user-friendly Student Book that will ensure students are totally prepared for all elements of the Level 2 SNVQ and;

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OCR Business and Administration NVQ Level 2

Written to the QCF 2010 standards, this new textbook covers the core and most popular optional units of the OCR NVQ Level 2 in Business and;

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The City & Guilds Textbook

Build essential skills in Food and Beverage Service with this brand new textbook, written specially for the new Level 2 Technical;

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Level 2 NVQ Certificate in Team Leading (QCF)

This textbook will support students in completing their Level 2 NVQ in Team Leading quickly and easily, especially when their assessor;

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Food and Beverage Service for Levels 1 and 2

clearly, and the topics are mapped carefully to both the NVQ and VRQ in Professional Food and Beverage Service at Levels 1 and 2 so you can find;

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Level 2 Accounting

A practical text for the OCR Level 2 Certificate in Accounting. It intends to meet the OCR assessment requirements. It contains explanatory;

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Carpentry NVQ Level 2

Technical Certificate, as well as SNVQ Level 2.;

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OCR Certificate in Administration Level 2 Student Book

Practical support for the OCR Certificate in Administration Covers Units 1-4 with plenty of tasks to reinforce learning. Engages students;

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Supporting Care Practice Level 2 (For Techncial Certificates)

exactly what they need. * Based on Yvonne Nolan's popular SNVQ Level 2 Care Candidate Handbook - the perfect accompaniment to this book. * Key;

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Edexcel Entry Level Certificate in Maths Pupil Book

The Edexcel Entry Level Certificate in Mathematics provides awards at levels 1, 2 and 3 of the National Curriculum and prepares students;

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SLA Templates

. This book describes the Service Level Agreement templates needed, in order to meet customer service level requirements. This book gives booth a;

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Electrical Installations Level 2 2330 Technical Certificate Student Book Revised Edition

17th wiring regulations.Dedicated Student Book purely for the Level 2 Technical Certificate syllabus requirements, so students can be sure the;

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Children & Young People's Workforce Level 2 Certificate

This student book is mapped to the QCF qualifications, covering all of the mandatory units and optional units. The eye-catching text design;

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Electrical Installations for NVQ Level 3

This new book provides students with a much-needed up-to-date resource on electrical installations level 3. It covers all of the;

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Teaching Assistant's Handbook for Level 2

The perfect companion for those taking a qualification in Supporting Teaching and Learning in Schools at Level 2. Support the development;

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OCR Business & Administration NVQ Level 3

Written to the QCF 2010 standards, this new textbook covers the core and most popular optional units of the OCR NVQ Level 3 in Business and;

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Essential Food and Beverage Service

Essential Food and Beverage Service is specifically designed to support those working towards achieving the Level 1 Certificate and Level 2;

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AQA Certificate in Biology (IGCSE) Level 1/2

This Student Book provides the skills, knowledge and understanding your students require to meet the AQA Biology Level 12 specification;

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Rendement 4 - Customer service 2 Theorieboek

Rendement 4 - Customer service 2 Theorieboek is een boek van R. Emmerik;

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AQA Certificate in Physics (IGCSE) Level 1/2

12 specification, as well as giving excellent preparation for A Level Science studies.;

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