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Measuring The Performance Of Public Services

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that;

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Case Studies in Public Services Management

, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range;

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Financial Management for the Public Services

Written for new and existing managers, undergraduate and postgraduate students of the public services, this essential textbook explores the;

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Managing Performance in the Public Sector

Performance thinking has a substantial impact on the management of public organizations, as governments around the world use performance;

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Measurement of Facilities Management Performance in Ghana's Public Hospitals

forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to;

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IEA Yearbook of Government Performance

health and education services and crime reduction. Six essays by leading commentators provide more detailed discussions of measuring the public;

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Managing and Measuring Social Enterprises

Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and;

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Managing and Measuring Social Enterprises

Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and;

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Connecting Knowledge And Performance In Public Services

The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation;

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Measuring Customer Satisfaction

the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive;

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Managing to Improve Public Services

role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management;

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Quality in the Public Sector

This book aims to assist those providing public sector services clarify what is meant by quality and how quality can be achieved. It;

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Managing for Public Service Performance

How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face;

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Performance Indicators in Social Care for Older People

number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance;

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Managing and Measuring Employee Performance

being managed, monitored and measured. This is for a number of reasons. Within the public sector, the 'Modernising Government' agenda has raised;

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Public Sector Performance

Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations;

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Organizational Report Cards

about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the;

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Services in the International Economy

This book contains selected papers from the First World Services Congress, a forum designed to enhance awareness of the increasingly;

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Public Management and Performance

Public services touch the majority of people in advanced and developing economies on a daily basis: children require schooling, the elderly;

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Guidance for the National Healthcare Disparities Report

Healthcare Disparities Report is of access to health care, utilization of services, and the services received. The committee was asked to con;

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Measuring Performance for Business Results

This text shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance;

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Keeping Score

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and;

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Public Management And Performance

Public services touch the majority of people in advanced and developing economies on a daily basis: children require schooling, the elderly;

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Team Performance in Health Care

This volume presents the work of clinical health care teams and natural work groups, quality improvement teams, committees, and task forces;

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Lifting Productivity In Singapore's Retail And Food Services Sectors

Measuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form;

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Public-Nonprofit Collaboration and Policy in Homeless Services

This book examines public-nonprofit collaborations in the context of federal homeless policy. Communities across the U.S. are expected to;

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Fiscal Management

public services. This happens because of an acute deficiency in government accountability, such that public servants lack the incentives to show;

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