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Quality in the Public Sector

This book aims to assist those providing public sector services clarify what is meant by quality and how quality can be achieved. It;

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Total Quality Management in the Public Sector

are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and;

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Service Quality Perceptions of Customers about Insurance Companies

The objective of the present study is to compare and analyze the service quality perceptions of customers about the public sector and;

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Knowledge Management Practices in the Public Sector

sector could not be used efficiently without modification, bearing in mind that the main scope of the public organization is to provide quality;

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Improving the Quality of East and West European Public Services

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are;

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Providing Quality in the Public Sector

, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public Sector is essential reading;

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New Forms of Governing

Triantafillou analyzes the changing ways of governing the public sector and the ways in which public organizations have become the target;

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Australian Handbook of Public Sector Management

public service reforms. I recommend it to anyone interested in the practice and study of public sector management.' - Tony Ayers, National;

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New Forms of Governing

Triantafillou analyzes the changing ways of governing the public sector and the ways in which public organizations have become the;

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Performance of Public and Private Mining Firms in India

industry. The questions are: i) are private sector mining firms more productive than public sector mining firms? ii) do public sector mining firms;

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The Public Sector in Japan

, improving the quality of the public sector, and strengthening the sector's contribution to the Japanese economy. Guiding the reader toward an;

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Strategy in the Public Sector

The public sector is experiencing tremendous pressure for strategic change. Governments in many countries require public sector managers to;

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Public Sector Accounting

, by giving a brief history of these in the UK and internationally then commenting on the adoption of quality assurance in the public sector;

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Innovation in Public Sector Services

different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The;

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Measuring the Quality of Health Care

formally appointed through procedures of the National Research Council (NRC) who represent both public and private-sector perspectives and;

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Globalization and Public Sector Reform in China

units and state-owned enterprises. It argues that reform of the public sector has become an issue of great concern to the Chinese leaders, who;

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Globalization and Public Sector Reform in China

units and state-owned enterprises. It argues that reform of the public sector has become an issue of great concern to the Chinese leaders, who;

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Improving Service Quality in the Global Economy

and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition;

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The Public Sector Manager

This book focuses on the skills and knowledge a public sector manager should have, including key attributes; customer focus; management;

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Efficiency in the Public Sector

Regardless of where we live, the management of the public sector impacts on our lives. Hence, we all have an interest, one way or another;

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Quality of Internal Auditing in the Public Sector

status quo of these audits in the public sector, including municipalities, it identifies relevant weaknesses, loopholes and issues. In addition;

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Quality of Internal Auditing in the Public Sector

status quo of these audits in the public sector, including municipalities, it identifies relevant weaknesses, loopholes and issues. In addition;

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Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore

through SPSS-20. Background: Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be;

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Quality, Risk and Control in Health Care

, control and risk management as key components of organisational accountability in the public sector. It explores how the concept of risk;

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Retiree Health Plans in the Public Sector

important component of compensation in the public sector as it helps governments attract and retain quality workers and encourages timely retirement;

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How To Write The TSC Service Information

endorsement of NEC3 The Construction Clients' Board (formerly Public Sector Clients' Forum) recommends that public sector organisations use the NEC3;

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Improving Public Sector Productivity

. Ellen Rosen provides practical guidance to enhance both the service quality and client satisfaction of public agencies at the local, state, and;

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