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Measuring Customer Satisfaction
After completing this course, you will have the critical skills to recognize, reward, and reinforce ;...
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Modelling and Measuring Reactor Core Graphite Properties and Performance
Gas-cooled, graphite-moderated nuclear reactors suffer ageing and degradation to the graphite during;...
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Total Quality Service
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise te;...
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Measuring Service Performance
In service societies, the tertiary sector has long become the primary sector in terms of GDP and emp;...
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Measuring Customer Service Effectiveness
Good customer service may be seen as a crucial asset for most organisations. But how do you know tha;...
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Measuring Customer Service Effectiveness
Good customer service may be seen as a crucial asset for most organisations. But how do you know tha;...
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Measuring Performance for Business Results
This text shows, through the use of case studies, how measuring company performance can improve bott;...
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Measuring Purchasing Performance
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A Complete and Balanced Service Scorecard
Praise for A Complete and Balanced Service Scorecard This is a must read for any executive of a serv;...
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Measuring Purchasing Performance
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Measuring Investment Performance
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Measuring and Managing Performance for Law Firms
Obtaining an accurate and comprehensive overview of performance throughout the firm is no easy under;...
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Measuring Learning and Performance
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Statistical Methods for Healthcare Performance Monitoring
Healthcare is important to everyone, yet large variations in its quality have been well documented b;...
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Statistical Methods for Healthcare Performance Monitoring
Healthcare is important to everyone, yet large variations in its quality have been well documented b;...
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Measuring Team Performance
Teams members will use this handy reference to set team objectives and track and evaluate team perfo;...
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Measuring The Performance Of Public Services
Measuring the performance of public agencies and programmes is essential to ensure that citizens enj;...
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Measuring Marketing
Evaluating marketing performance and decision making more fairly Marketing has long been considered ;...
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Measuring Itil
Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Se;...
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Improve Customer Satisfaction in a Structural Way
Business excellence is all about enabling the organization to give the customer what he wants when h;...
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Performance Assessment for the Workplace, Volume II
Volume II covers a number of measurement and analytical issues in greater technical detail, includin;...
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Performance Comparison and Organizational Service Provision
Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organization;...
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Transforming Performance Measurement
Accurately measuring performance-of individuals, departments, projects, and initiatives-is the singl;...
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Linking Pay to Performance
This book is divided into six chapters: a review of theory and research; diagnosing situational char;...
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Ceramic Thermal Barrier Coatings
Gas turbine engines operate under the conditions of high temperature and stresses, and the engine co;...
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Performance Measurement in Financial Sector Institutions
The financial sector is seen as the economic backbone of every country, thus, the various stakeholde;...
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