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It Service Cmm - a Pocket Guide
The purpose of the IT Service CMM pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference;
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Servicing ITSM
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio;
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It Service Management
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves;
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Service Delivery
This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into;
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Service Innovation
This book looks at service innovation, service industries, and innovation performance in services. It seeks a broader explanation;
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Service Innovation
This book looks at service innovation, service industries, and innovation performance in services. It seeks a broader explanation and;
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ITIL V3 Continual Service Improvement
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands;
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Deconstructing Service-Learning
This work looks at service learning. It cover such topics as: challenges for service-learning research; enhancing theory-based research on;
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Winning the Service Game
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service;
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The Legacy Of Service
unfortunately the result of service is strangely diminishing. It is obvious we are getting it wrong. In Legacy of Service Dr Olowosoyo takes a deep;
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Service level management and the service manager
Following on from Designing and Transforming IT Organizations (2012, ISBN 9780117080744) this is the second title in a series on that topic;
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Deconstructing Service-Learning
This work looks at service learning. It cover such topics as: challenges for service-learning research; enhancing theory-based research on;
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Obtaining Value from Big Data for Service Systems, Volume I
Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation;
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Service Operations Management
satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the;
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Customer Service Over the Phone
service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows;
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Stakeholder Integration in Service Innovation
Julia M. Jonas examines stakeholder integration and its' dynamics in the setting of service innovation in IT and manufacturing firms;
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The Manager's Bridge Certificate In It Service Management
The Manager's Bridge Certificate is intended for those who have an ITIL(R) Manager's Certificate in IT Service Management and wish to;
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It Service Management
ITIL(R) and IT Service Management have been practised successfully around the world for more than 20 years. ITIL(R) is a framework for IT;
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IT Service Management 3rd Ed
edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building;
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A Dictionary of IT Service Management
The world of IT abounds with "special" words and letters, a great many of which have ended up in service management. Using standard English;
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Living Service
; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota's lean production did for;
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ITIL V3 Foundation Handbook
foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This;
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Public Service Logic
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving;
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Service Design
. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies;
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