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The Effect of Emotional Labor on Work Outcomes

employees to the customer as "emotional labor." He has defined the emotional labor as "employees' management of their emotions and their labor;

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Emotional Labor And Crisis Response

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs;

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Emotional Labor and Crisis Response

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs;

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Emotional Labor in the 21st Century

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The;

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Emotional Labor in the 21st Century

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The;

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and;

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Affect and Emotion

. First, several of these chapters make a convincing argument that leaders use emotional labor and other forms of emotional displays to influence;

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Affect and Emotion

. First, several of these chapters make a convincing argument that leaders use emotional labor and other forms of emotional displays to influence;

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Teachers' Work and Emotions

perspectives, including labor process perspective, school administration perspective, emotional labor perspective, social interaction perspective, and;

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Teachers' Work and Emotions

perspectives, including labor process perspective, school administration perspective, emotional labor perspective, social interaction perspective, and;

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Juggling Food and Feelings

In Juggling Food and Feelings Mary Gatta applies social and structuration theory to the workplace as she analyzes the emotional challenges;

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Emotional Labor

testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The;

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Emotional Labor

testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The;

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The Nurturing Teacher

, the perception of caring teachers in the media and a look at emotional labor and the impact on the teacher.;

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The Nurturing Teacher

, the perception of caring teachers in the media and a look at emotional labor and the impact on the teacher.;

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The Managed Heart

cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from;

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Heteromation, and Other Stories of Computing and Capitalism

environments to literary productions; emotional labor, often hidden within paid jobs; and organizing labor, made up of collaborative groups such as;

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The Work of the Heart

unnoticed emotional labor of women exemplified their uneasy position within society. Employing the concept of emotion work, Blauvelt argues that;

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Emotional Labor in Work with Patients and Clients

research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and;

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Facing the Challenges of a Multi-Age Workforce

emotional labor and physically demanding jobs, and cross-age perceptions and communication. Additional commentaries from sociologists;

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Facing the Challenges of a Multi-Age Workforce

emotional labor and physically demanding jobs, and cross-age perceptions and communication. Additional commentaries from sociologists;

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Psychosocial Adaptation to Pregnancy

The fourth edition of this book updates and elaborates on the seven dimensions of maternal emotional health that have significant impact on;

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Psychosocial Adaptation to Pregnancy

The fourth edition of this book updates and elaborates on the seven dimensions of maternal emotional health that have significant impact on;

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This Perverse Generation

control, emotional problems, labor relations, all are covered briefly and in a stirring style thatcompels our attention" - James F. Cunningham;

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Taking Care of Our Own

processes are analyzed, while also exploring how caregivers learn necessary procedures. Further, Mong examines the emotional labor of caregiving, as;

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Taking Care of Our Own

processes are analyzed, while also exploring how caregivers learn necessary procedures. Further, Mong examines the emotional labor of caregiving, as;

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Emotions in the Workplace

. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface;

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