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Determinants of Customer Satisfaction in Zambia's Telecom Industry

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Young Adults' Dining in Hatfield

, theories, nature and importance of customer satisfaction and dissatisfaction in the hospitality industry. This book is therefore an invaluable;

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How Customer Engagement and Customer Participation Affect Customer Satisfaction in the Professional Services Industry

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How Customer Engagement and Customer Participation Affect Customer Satisfaction in the Professional Services Industry

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Airline Industry

, responsiveness, assurance and empathy. This study was to examine the relationship between perceived service quality, customer satisfaction and behavioral;

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Hospitality, Tourism, and Lifestyle Concepts

: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the;

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Hospitality, Tourism, and Lifestyle Concepts

: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the;

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Satisfaction

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning;

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The Telco Churn Management Handbook

Definitive guide to customer loyalty, its diagnosis, management, and improvement available to the telecommunications professional. Industry;

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The Influence of Service Quality on Customer Satisfaction

In this research customer satisfaction and service quality have been considered as important factors for any organizations. However;

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Service marketing of Moldavian travel agencies

of expectations and service delivery process over consumer satisfaction level. The study analyzes the tourist industry and more specifically the travel;

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Measuring Customer Satisfaction

the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive;

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The Fall of Telecom

Here is an insider's account of the telecom industry and the true story of a telecom industry executive turned Wall Street analyst, just as;

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The Fall of Telecom

Here is an insider's account of the telecom industry and the true story of a telecom industry executive turned Wall Street analyst, just as;

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Current Issues and Development in Hospitality and Tourism Satisfaction

Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool;

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Current Issues and Development in Hospitality and Tourism Satisfaction

Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool;

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Disraeli

satisfaction. This engineering book details the gritty, statistical work involved in making the Six Sigma process work in the electronics industry.;

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Total Customer Satisfaction

, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction;

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Customer Satisfaction Measurement for ISO 9000

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many;

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Customer Satisfaction Measurement for ISO 9000

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction;

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Customer Behavior and Online Satisfaction

How can customer satisfaction make a connection between customer's attitudes and mind-setting regarding online shopping? Customer;

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Cost Control for the Hospitality Industry

In this text, a leading hospitality educator and industry consultant gives readers the means to ensure customer satisfaction and produce;

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The Effects of Service Recovery on Customer Satisfaction and Loyalty

easy task especially in the banking industry. Most customers who complained were not pleased with the banks' recovery efforts because they were;

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Telecom For Dummies

overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure* Helps people;

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Job Satisfaction and Customer Focus

, the study compared Islamic elementary school teachers' perceptions of customer focus in education and their levels of job satisfaction with;

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Impact of employee performance recognition techniques on customer satisfaction in the telecommunication sector of Bangladesh

Impact of Employee Performance Recognition Techniques on Customer Satisfaction in the Telecommunication Sector of Bangladesh;

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Services Marketing

focusing strongly on customer satisfaction, service quality and customer service. Building on the seminal work of Hoffman and Bateson, the authors;

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