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Customer Relations and Perception of Nigerian Banks

becomes pertinent to examine their efforts to satisfy their customers and the customers' perceptions of such efforts. This book is a comparative;

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Workers Perception of the Trade Union Amendment Act 2005 in Nigeria

This book is aimed at finding out the perception of the average Nigerian worker; the organized labor and other stakeholders about the Trade;

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Corporate Governance and Audit Quality in Nigerian Banks

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Diversification and Performance Relationship in Nigerian Banks

This book investigates the relationship between corporate diversification and performance in Nigerian banking industry. It is a product;

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Customer Relationship Management in Indian Banking Industry

link customer data into a single and logical customer repository. CRM in banking is a key element that allows a bank to develop its customer;

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Impact of E-Banking on Commercial Banks' Performance

Nigerian Commercial Banks, using empirical data obtained for 12 years. Cost and revenue implications of adopting e-banking is addressed in this;

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Finance in an Age of Austerity

hardly been affected by the crisis and continue to operate according to their organisational DNA: low-risk, close to the customer, underpinned by;

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Finance In An Age Of Austerity

hardly been affected by the crisis and continue to operate according to their organisational DNA: low-risk, close to the customer, underpinned by;

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The Role of E-BUSINESS in Optimizing Performance in Nigerian Banks

, customer services and other related functions that help to determine performance. This research work describes the forms of technology that are;

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Nigerian Politics

that continue to affect Nigerian politics: the debt crisis, oil politics in the Niger Delta, military intervention and civil-military relations;

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Nigerian Literary Imagination and the Nationhood Project

This book explores how modern Nigerian fiction is rooted in writers' understanding of their identity and perception of Nigeria as a country;

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Employee Empowerment And Its Impact On The Service Quality

edge. Keeping in view the significance of empowerment and that it has an impact on employee perception towards service quality and customer;

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Your Customers' Perception of Quality

Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your;

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Bank and Customer Law in Canada

Bank and Customer Law in Canada is a concise introduction to the laws governing banking in Canada and the relationship between banks and;

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Customer Loyalty Risk Measurement for Manufacturing Products

) and Customer Perception (CPR) based on six market variables: Brand name, Quality, Price, Design, Durability and Product Origin in related to;

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Reinventing Customer Engagement

is in a new phase. Banks and insurers have to operate much closer to the market. Digital technologies and changing customer behavior are changing;

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Mastering Customer Relations

This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Industrial Relations Mechanism in Effective Trade Dispute Settlement

-2008) is a scholarly treatment of the subjects of industrial relations and trade dispute settlement in Nigerian Universities. Dispute is a;

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Seven Billion Banks

Fresh from the global credit crisis, the banking industry is finding its way back. But customers have changed their expectations and;

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Effects Of Relational Social Capital On Customer Loyalty

social capital significantly influences customer loyalty hence any strategists and managers aiming to achieve customer loyalty should pay close;

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Staff Motivation and Productivity in Nigerian Higher Institutions

This book "Staff Motivation and Productivity in Nigerian Higher Institutions" is a scholarly material which provides a stimulating;

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Increasing competition and changing customer behavior in the German financial services sector

universal banks to push sales activities and to intensify their personal relationship with the customer. The main objectives of this dissertation;

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Mass Media and Society in Nigeria

media industry and practice. Some of the areas covered are: Socio-historical context of the development of Nigerian media; A critical analysis;

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Service Quality, Customer Satisfaction and Loyalty

. Satisfying customers and building their loyalty could prove to be very critical for the success of the banking organizations in Pakistan. This study;

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Assessment of customer perception on mobile phone money transfer

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Nigerian-Vatican Diplomatic Relations

Historical memory is the perception of order in what has been done and said. Such a memory creates awareness and consciousness, both;

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