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Your Customers' Perception of Quality
Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your;
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Quality Customer Service
The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality;
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Creating Customers For Life
include how to: * Profitably attract more quality customers, * Ethically exploit your customers maximum financial potential, * Convert your;
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Patient Satisfaction
This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first;
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Ultimate Online Customer Service Guide
GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business;
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Measurement of Sensory and Cultural Influences on Haptic Quality Perception of Vehicle Interiors
the perceived quality. For several years now, this trend has been also present in the automotive industry. Currently, the perceived quality;
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Quality Facility Management
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a;
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Customer Loyalty Risk Measurement for Manufacturing Products
) and Customer Perception (CPR) based on six market variables: Brand name, Quality, Price, Design, Durability and Product Origin in related to;
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Total Quality Management in Higher Education
If you want to improve quality, save money and provide better services to your customers, this book is for you.;
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Managing Quality Customer Service
Determine what customers really want, how to meet those needs and measure your service.;
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Employee Empowerment And Its Impact On The Service Quality
edge. Keeping in view the significance of empowerment and that it has an impact on employee perception towards service quality and customer;
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What is Lean Six Sigma
eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma;
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Designing for How People Think
experience and how each contributes to the perception of a singular experience Find out how your team-without any specialized training;
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Continuous Quality
. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing;
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Design and Management of Service Processes
specific recommendations that can be immediately applied to your business for real improvements in service quality and customer satisfaction;
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Quality Health Care
Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and;
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Information Technology a Partner for Customer Satisfaction in Banking
you feel when after these IT innovations, quality of service does not improve? Does your bank seek your view as a customer, or that of its;
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Ultimate Guide to Platform Building
with platform-building methods that are practical, proven, and easily implemented by anyone, this book helps build your brand perception to;
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Master of Service
. *People will give you business because you will deliver superior quality of services . *Doing business with you will mean "Worry Free" for your;
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Quality is Everybody's Business
Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees;
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Customer Relations and Perception of Nigerian Banks
becomes pertinent to examine their efforts to satisfy their customers and the customers' perceptions of such efforts. This book is a comparative;
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Winning With Operational Excellence
higher quality and more value for your customers.;
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How to Sell Your Higher Price
of essential topics, including: how to sell quality; how to demonstrate your superiority; how to present proposals; how to get the necessary facts;
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How To Sell Your Higher Price
of essential topics, including: how to sell quality; how to demonstrate your superiority; how to present proposals; how to get the necessary facts;
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Jems from Johnson
life cycle of the retailer-customer relationship. The quality of what follows the first contact, says author Claude Johnson, is every bit as;
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Data Resource Understanding
customers? Are you concerned over civil or criminal liability for the quality and use of your data? If the answer to any of these questions is Yes;
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